MUHAMMAD AL-AKHRAS

• Drove sustained profit growth through restructuring pricing models without compromising service quality.
• Improved gross margin by optimizing product mix, pricing strategies, and supplier negotiations.
• Applied data-driven insights to enhance sales performance and operational profitability.
• Reduced operational costs using lean management techniques, positively impacting net profit.
• Held full P&L responsibility across multiple branches and regions.
• Controlled operating expenses while maximizing revenue streams.
• Monitored financial KPIs to ensure alignment with business objectives and targets.
• Maintained healthy cash flow through disciplined expense and inventory management.
• Led new store openings and expansion initiatives, including:

Standalone pharmacies (e.g., Al-Falah )

Mall-based locations: Othaim Mall – Dammam , Othaim Mall – Al-Ahsa

• Managed end-to-end launch activities: site readiness, staffing, inventory planning, and operational setup.
• Ensured day-one operational readiness and early sales traction for new branches.
• Developed and executed multi-channel sales strategies to drive top-line growth.
• Orchestrated regional sales campaigns to increase market penetration.
• Identified new business opportunities through market analysis and customer insights.
• Optimized inventory systems to reduce dead stock and wastage, improving margins.
• Maintained stock levels within defined min/max thresholds to protect cash flow.
• Negotiated improved commercial terms with suppliers to enhance profitability and service levels.
• Built and led high-performing teams consistently meeting sales and profit targets.
• Achieved high employee retention, reducing recruitment and training costs.
• Implemented training and performance programs that improved productivity and sales efficiency.
• Managed supplier relationships, improved service delivery standards.
• Developed marketing plans to support department strategies.

• Supported sales growth and profitability by ensuring optimal stock availability and timely replenishment.
• Increased average basket value through effective suggestive and cross-selling techniques.
• Collaborated with store management to identify fast-moving and high-margin products, ensuring priority restocking.
• Contributed to margin protection by reducing expired and slow-moving inventory through regular stock rotation.
• Assisted in executing promotions and special events that positively impacted store revenue and sales volume.
• Maintained strong visual merchandising standards, enhancing product visibility and driving impulse purchases.
• Managed inventory efficiently to support smooth store operations and reduce stock discrepancies.
• Helped minimize stock losses by maintaining accurate records and proper stock handling.
• Supported inventory planning to prevent overstocking and reduce unnecessary holding costs.
• Delivered excellent customer service, driving repeat business and customer loyalty.
• Resolved customer complaints effectively, preserving brand reputation and revenue.
• Guided customers toward suitable and complementary products, improving conversion rates.
• Processed online orders accurately and promptly, supporting e-commerce sales performance.
• Assisted team members to improve operational efficiency during peak hours, maximizing sales opportunities.
• Handled cash register operations accurately, reducing queue times and improving customer throughput.
• Ensured compliance with company policies in returns and exchanges while protecting store profitability.
• Supported seasonal sales preparations through strategic promotional displays and product placement.

• Managed end-to-end store operations, including sales, inventory, cash handling, and team supervision.
• Maintained optimal inventory levels, preventing stock shortages and overstock while protecting cash flow.
• Drove cost control and profitability through efficient resource utilization and waste reduction.
• Ensured regulatory compliance by conducting routine audits and enforcing company standards.
• Led and motivated store teams, improving productivity, service quality, and staff morale.
• Planned and executed seasonal sales and promotional strategies, contributing to revenue growth.
• Oversaw order processing and logistics to ensure timely fulfilment of customer orders.
• Collaborated with senior management on operational planning, providing insights from store-level performance.
• Enhanced customer satisfaction through proactive problem-solving and high service standards.
• Streamlined workflows and procedures to improve operational efficiency.