Mohammed Al-Bakri
Head Of Operations
Summary
- Collaborate with CEO in setting and driving organizational vision, operations strategy, and hiring levels
- Translate strategy into actionable steps for growth, implementing organization-wide goal setting, performance management, and annual operations planning
- Oversee company operations and employee productivity, building a highly inclusive culture that ensures team members can thrive and that organizational goals are met
- Ensure effective recruiting, onboarding, professional development, performance management, and retention
- Ensure compliance with national and local business regulations, and take appropriate action when necessary
- Analyze internal operations and identify areas for process enhancement
- Implement business strategies and plans that align with the short- and long-term objectives developed in tandem with CEO
- Oversee operations, HR, and accounting, and partner with CEO in sales management so that sufficient investment capital can be budgeted for near-term growth targets
- Manage capital investments and expenses aggressively to ensure that the company achieves investor targets for growth and profitability
- Monitor performance with tracking software and take corrective measures when necessary, and prepare detailed updates and forecasts
- Build and maintain trusting relationships with key customers, clients, partners, and stakeholders
Overview
17
17
years of professional experience
8
8
Certifications
2
2
Languages
Work History
Head of Operations
Al Taswayh for Debts Collection
Makkah
01.2022 - Current
- Establishing quantitative and qualitative metrics, guidelines, and standards by which the company efficiency and effectiveness can be evaluated; identifying the opportunities for improvement
- Reviewing, analyzing, and evaluating the business procedures
- Implements policies and procedures that will improve day-to-day operations
- Ensuring work environments are adequate and safe
- Ensuring all department each is reaching goals set by departmental and company leadership
- Plans, directs, controls, implements, evaluates, monitors, and forecasts budgets and cost of sales in each division to achieve financial objectives.Communicates and explains new directives, policies, or procedures to managers; for major changes, meets with entire operations staff to explain changes, answer questions, and maintain morale
- Improving customer service and satisfaction through policy and procedural changes
- Page 1 of 3 Lead coordination and integration of efforts among all divisions to produce smoother workflow and more cost-effective business processes.
- Reported issues to higher management with great detail.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
-
Senior General Manager
Abdul Latif Jameel Enterprises
Jeddah
07.2018 - 12.2021
- Leadership Responsibilities:
- Contributes to the achievement of the strategic objectives of the departmentthrough performing own responsibilities and managing direct reportsperformance
- Sits the department's goals and objectives and ensures the cascading them toreporting sections and employees, and guides their achievement
- Develops the Sector's policies, procedures and processes through providinginput and feedback
- Provides direction and advice to reporting employees in performing theirdelegated responsibilities and ensures overall performance is efficiently andeffectively managed
- Ensures the ongoing development of the department's employees, and guidesthe development and learning activities of direct reports
- Identifies the Human Capitals requirements of the department and providesrecommendations on levels of rewards, promotions, transfers and careerprogressions for the department's employees
- Conducts the performance appraisal of direct reports as part of theperformance management process.
Insurance Claim General Manager
Abdul Latif Jameel
05.2011 - 06.2018
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget implementations, employee evaluations, and contract details.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Analyzed market trends and competitor activities to create competitive advantages.
- Collaborated with cross-functional teams to develop innovative solutions.
- Formulated policies and procedures to streamline operations.
- Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
Manager
03.2008 - 05.2011
- Head office -jeddah
- Head of claim recovery
Supervisor
10.2006 - 03.2008
Education
Doctor of Business Administration (DBA) - Business Administration andManagement
01.2017 - 2019.04
- Continuing education in Credit Management
- Completed professional development in management & Strategy
- Member of Claims Society
Associate - Insurance
01.2011 - 2017.04
- Awarded The Associateship of the Chartered Insurance Institute
Master's degree - Business Administration and Management
01.2001 - 2003.04
Bachelor of Commerce - BCom - Finance, General
01.1998 - 2001.04
Skills
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Certification
Managing Project Risks
Timeline
Head of Operations - Al Taswayh for Debts Collection
01.2022 - Current
Senior General Manager - Abdul Latif Jameel Enterprises
07.2018 - 12.2021
Atlantic International University - Doctor of Business Administration (DBA), Business Administration andManagement
01.2017 - 2019.04
Insurance Claim General Manager - Abdul Latif Jameel
05.2011 - 06.2018
Chartered Insurance Institute - Associate, Insurance
01.2011 - 2017.04
Manager -
03.2008 - 05.2011
Supervisor -
10.2006 - 03.2008
Kensington College of Business - Master's degree, Business Administration and Management
01.2001 - 2003.04
Osmania University - Bachelor of Commerce - BCom, Finance, General
01.1998 - 2001.04
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