Mohammed Al-Faleh

• Streamlined the support process by implementing new ticketing systems for efficient case management.
• Devised recommendations to streamline and simplify customer support system and improve response time.
• Contributed positively to the organization''s online reputation by promptly addressing negative reviews or comments from dissatisfied customers.
• Collaborated effectively with other departments to handle escalated customer issues, resulting in swift resolutions.
• Developed and updated databases to handle customer data.
• Answered product and service questions, suggesting other offerings to attract potential customers.
• Collected customer information and analyzed customer needs to recommend potential products or services.
• Investigated and resolved customer inquiries and complaints quickly.
• Investigated and resolved accounting, service and delivery concerns.
• Proven ability to learn quickly and adapt to new situations.
• Self-motivated, with a strong sense of personal responsibility.
• Used critical thinking to break down problems, evaluate solutions and make decisions.

<>Diagnosed and resolved support calls to limit technology downtime.

<>Developed and maintained equipment and machinery to establish productivity and safe
use.

<>Troubleshot and diagnosed equipment malfunctions and performed repairs.

<>Monitored all equipment and tools and completed projects within required time frame.

<>Logged requests and prioritised response to meet operational needs.

<>Submitted maintenance reports to management for analyses.

<>Collaborated with cross functional teams to brainstorm technical solutions to business problems.

<>Provided technical support and advice for employees, customers or individuals requiring.

<>Devised job schedules and facilitated data integration to support technical requirements.

<>Prepared and maintained project budgets and maintained timely deadlines.

<>Maintained supplier contracts and rolled out new and upgraded software according to release dates.

<>Updated software certifications within deadlines for compliant use.