Mohammed Al-Ghamdi

• Greeting customers as per brand CI , scheduling service appointments as per workshop load ,Cataloguing customers concerns and comments. Writing service orders and descriptions of concerns and repairs ,Translating customers' repair concerns into standard repair terminology.
• contact clients and convince them to bring their vehicles to service center and explain to them in deep the value of service.
• Understanding Client concern by good listening , asking open questions and writing Notes.
• Advising client with required repair by visual check up , Road test .
• Handling Client concern with correct action according to dealer ship guidelines and as per Company policy .
• Communicate with clients with full visual explanation through CITNOW during service process to ensure service value .
• Carry out vehicle estimation and send it to clients for approval

in order to start repair .

• Enchant clients with Special accessories which is compatible for their vehicles and explain the value after retrofitting it .
• Explain Repairs , invoices to client and ask for the preferable method of payment .
• Follow up with client after hand over to ensure quality and customer satisfactions .
• Maintained high satisfaction by exceed clients expectations

, Delivered exceptional customer service by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

• Collaborate with Colleagues to deliver high quality of customers Experience .
• Creating PDI Job Card , Check if there is any Technical campaign available and Explain that To sales team in order to

Exceed the Lead time to be able to do it before client delivery .

• Collaborate with sales team during events and create an opportunity to actual leads .
• Ensuring achieving monthly target By following up High management plan .