Mohammed Alamer

- Own end‑to‑end delivery of a major government medical‑insurance contract covering 10 000+ lives.
- Upload beneficiaries to CCHI platform, verify eligibility, and announce policy start across channels.
- Provide 24/7 support to employees & dependents; resolve network issues with providers and internal teams.
- Conduct quarterly workshops and health‑awareness events to improve utilization.
- Coordinate premium schedules with Finance and the client, maintaining 0% arrears.

- Managed all regulator‑escalated complaints (SAMA, CCHI) and company direct cases; closed 98% within SLA.
- Built Excel dashboards (weekly/monthly/annual) tracking volumes, ageing, and root causes; presented during audits.
- Escalated cases to department heads, GM, or CEO and communicated resolutions to customers.

- Serviced 160–180 active medical, motor & general policies; handled endorsements, claims, and renewals.
- Achieved #1 nationwide for SME policy renewals (April 2021) by negotiating competitive terms with Underwriting.
- Managed high‑profile embassy and consulate accounts requiring diplomatic sensitivity.

- Provide 24/7 support to employees & dependents.

- Directed fire, engineering, marine, and life claims lifecycle: registration, survey, loss adjustment, settlement.
- Coordinated field inspections, produced loss reports, and authorized payments after deductible checks.
- Operated walk‑in claims center; verified documentation, issued acknowledgments, and ensured payouts within 14 days.
- Liaised with Finance to release cheques/bank transfers and obtained customer receipts.

- Audited medical‑insurance applications and issued policies in IMS; resolved post‑issuance issues with CCHI.
- Founded online policy‑issuance unit (medical, motor, liability, property, travel): set up calls, payment verification, and UPS delivery; scaled from customer #1 to #1 500.
- Selected for core team rolling out ESKADENIA; trained 15+ operations staff on the new platform