Mohammed Alanazi
Riyadh,Saudi Arabia
Summary
Efficient Duty Manager capable of acting in multiple capacities to promote efficient and high-quality operations. Diplomatic and engaging professional able to handle challenging requests with friendly and knowledgeable support. Adept at managing stores, staff and products. Upbeat hospitality leader skilled in overseeing hospitality operations. Liaises with internal teams to support operations. Diligent problem-solver with exceptional skills in conflict-management and guest satisfaction.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work history
Duty manager
Muvi cinema co
Riyadh, Saudi Arabia
08.2021 - 11.2023
- Adhered to company policies and brand standards to support outstanding guest experiences.
- Wrote end of shift reports to facilitate service continuity.
- Oversaw emergency procedures and administered first aid.
- Handled guest complaints to protect brand reputation.
- Responded to customer concerns with speed and knowledge, delivering professional, personalised service.
- Stored cash floats and delivered secure banking procedures.
- Kept back of house accounts and records updated, enabling clear performance monitoring.
- Oversaw front desk operations and trained team to handle high volume work with professionalism and accuracy.
- Handled customer complaints calmly and professionally.
- Tackled food waste by refining kitchen practices, resulting in reduced costs.
Cinema supervisor
Majid Alfuttaim
Riyadh, Saudi Arabia
11.2019 - 06.2021
- Guided and coached staff to achieve individual growth and sales production targets.
- Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
- Performed thorough quality and safety checks, ensuring all specifications were strictly adhered to.
- Dealt with customer complaints and rectified product and service issues.
- Motivated team through providing on practical support to all members of staff on duty.
- Managed staff rotas, planning workloads effectively and strategically.
- Managed store opening and closing, taking key holder responsibilities seriously to uphold robust security.
- Demonstrated ability to assess risk and respond to issues appropriately, eliminating workplace accidents.
Store manager
Apparel Trading co
Riyadh, Saudi Arabia
08.2018 - 09.2019
- Maintained strong partnership with Operations Manager to keep alignment and timely communication.
- Built brand loyalty by promoting company loyalty schemes, hosting events and engaging with repeat customers.
- Assisted in recruiting, hiring and onboarding store staff.
- Analyzed daily and weekly sales results and maintained ongoing, productive dialogue with area manager and peers on sales performance.
- Led regular staff performance reviews to provide guidance and support for individual development.
- Exceeded sales targets consistently by assisting customers in selecting and purchasing merchandise.
Assistant store manager
Landmark Arabian co
Riyadh, Saudi Arabia
06.2015 - 12.2017
- Manage the team on effective upselling and cross-selling techniques, increasing profits.
- Improved store ability to meet and exceed customer expectations, through careful trend and stock monitoring.
- Upheld positive and proactive approach to challenges, using initiative and demonstrating commitment and flexibility.
- Optimized store performance through continuous evaluation of existing processes and identifying improvement opportunities.
- Demonstrated company core values in management and leadership, working with respect, honesty, integrity, inclusion and safety of others.
- Led regular staff performance reviews to provide guidance and support for individual development.
- Monitored stock levels and wrote timely order supply requests to replenish merchandise.
- Challenged and inspired team members to achieve business results.
Education
Diploma - Chemical Laboratories
Riyadh Technical College
Riyadh, Saudi Arabia 03.2015 - 07.2017
Skills
- Service management
- Customer relations expertise
- Front desk operations
- People management
- Guest experience improvement
- Stock control
- Staff training
- Food safety and storage
- Point Of Sale system operation
- Product recommendations
- Event planning
- Project support
- Employee training and development
- Team leadership and supervision
Languages
Arabic
Fluent
English
Upper intermediate
Timeline
Duty manager
Muvi cinema co
08.2021 - 11.2023
Cinema supervisor
Majid Alfuttaim
11.2019 - 06.2021
Store manager
Apparel Trading co
08.2018 - 09.2019
Assistant store manager
Landmark Arabian co
06.2015 - 12.2017
Diploma - Chemical Laboratories
Riyadh Technical College
03.2015 - 07.2017