Mohammed Alanezy

Non-Direct support Team Leader from January 2019 to Date
STC Solutions, STC Field Operation - Central & Eastern Service delivery and logistic support Section

• Supervising non-Direct support team in the Pioneers Center which is responsible of providing Systems support to the field teams and technical support teams in order to deliver the services to the customers.
• Perform the administration tasks and duties in accordance with the predefined KPIs, methods, and procedures.
• Responsible for managing and analyzing non-Direct support data and reports, identifying areas for improvement in processes and services provided.
• Evaluate the performance of team members and provide the necessary guidance and training to improve their performance.

 Technical Support Engineer from September 2014 to December 2018
STC Solutions, STC Field Operation - Central & Eastern Service delivery and logistic support Section

- Provide support for Enterprise circuit services such as L3VPN , L2VPN ,including new activation and disconnecting
- Engage with vendors and collaborate with teams to provide solutions and advice through the Remedy system
- Manage the reporting and documentations process ,addressing any challenges that arise

• Collaborated with upper management in strategic planning, contributing valuable insights from ground level operations.
• Coached underperforming employees improving their job performance significantly.