Mohammed Alawadh
Khobar,Saudi Arabia
Summary
Proactive IT professional with strong problem-solving and communication skills. Experienced in remote support, hardware maintenance, and network troubleshooting. Adept at managing projects, leading teams, and ensuring data integrity through effective backup and recovery.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
Work history
Help Desk Associate
Dar wa Emaar
Khobar
03.2025 - Current
- Managed inbound calls to diagnose and fix technical problems.
- Implemented solutions for network issues, enhancing system performance.
- Mastered remote access tools for efficient troubleshooting.
- Managed user accounts using Active Directory, ensuring secure access to resources.
- Facilitated secure data transfer to support confidential operations.
- Managed project from initiation to completion, coordinating across teams to ensure timely delivery.
- Oversaw full lifecycle of procurement requests, including quotation gathering, PR creation, vendor coordination, and final delivery management.
- Managed regular data backup and recovery processes to ensure data integrity.
Education
Intermediate Diploma - Computer and Information Technology
Jubail Industrial Collage
Jubail, Eastern Province 08.2020 - 05.2024
Skills
- Communication skills
- Problem-solving
- Leadership
- Project management
- Hardware Maintenance
- Creative Thinking
- Disaster Recovery
- Ability Self-Learning
- Remote desktop support capability
- Data backup expertise
- Network troubleshooting
- IT ticketing systems
PROFESSIONAL CERTIFICATES
Digital Transformation (2025)
Online Course - Doroob
Languages
Arabic
Native
English
Advanced
Timeline
Help Desk Associate
Dar wa Emaar
03.2025 - Current
Intermediate Diploma - Computer and Information Technology
Jubail Industrial Collage
08.2020 - 05.2024
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