Ministry of Tourism Training Certificate
MOHAMMED ALAWAMI
Qatif
Summary
Forward-thinking executive with a proven record of accomplishment in hospitality during seven -year career. Driven and ambitious change manager dedicated to continuous business improvement focused on enhancing revenue and streamlining business operations. Dedicated to profit-maximization through multifaceted business approaches.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
1
1
IHG Trainings Courses
3
3
Employee Recognition Awards
6
6
Ministry of Tourism Training Certificate
40
40
IHG Trainings Courses
7
7
years of professional experience
Work History
Sales & Reservation Administration
INTERCONTINENTAL HOTEL
02.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
Skilled at working independently and collaboratively in a team environment. - Review allotments based on cut-off schedules
- Monitor inventory control and selling strategies as instructed
- Oversee all arrivals during tight periods to minimize unexpected "wash" or attrition
- Maintain connection with Key Account Managers
- Updating rate setup
- Monitor group reservations activities and cut-off schedules
Sales Executive
INTERCONTINENTAL HOTEL
02.2022 - 02.2023
- Responsible for Corporate and Travel Agent Room Sales for the hotel
- Clear understanding of the hotels business strategies then set goals and to determine action plans to meet those goals
- Update action plans and financial objectives quarterly
- Identify new markets and business opportunities and increase sales.
- Represent Hotels in various events and exhibitions.
- Implements all sales action plans related to market areas as outlined in the marketing plan.
Night In Charge
INTERCITY HOTEL
08.2021 - 02.2022
- In charge of the full operation of the hotel at the night shift
- Prepare and handle the night audit
- Audit and create all required reports for the night run
- Arrange the reception for the Morning shift
- Manage guest inquiries, check-in and check-out
- Billings and reservations amendments
- Accomplished multiple tasks within established timeframes.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
Area Business Manager
OYO ROOMS
12.2019 - 12.2020
- Manage and support company partners to market organization services in the designated region for profitability
- Perform market analysis to evaluate market dynamics and explore business opportunities throughout the assigned field
- Conduct promotional activities to generate income and increase the visibility of the brand
- Implement business strategies to meet quarterly and yearly goals
- Track and monitor budget, assets, stocks, etc.
Operations Manager
OYO ROOMS
12.2018 - 12.2019
- Established organizational vision and developed strategies to achieve sales, profit and loss and customer service goals
- Maintained higher quality of work than company average
- Managed day-to-day hotel operations, including supervision and assignment delegation for hotels-member team
- Training and skills development for the Front Office and Housekeeping departments
- Routine and random inspections on rooms to make sure rooms are up to company standards
- OPERA PMS
Assistant Front Office Manager
Carlton AL Moaibed Hotel
11.2017 - 12.2018
- Consulted with company management to assess requirements and develop operational enhancements to streamline processes and increase team performance
- Oversaw staff training for 15 employees, ensuring all staff training was up-to-date
- Managed 15 to 20-employee front office, supervising workers and enhancing productivity and efficiency
- Increased team productivity by reorganizing office supplies and protocols
- Developed standard operating procedures for all department employees
Front Office Supervisor
Carlton AL Moaibed Hotel
02.2017 - 11.2017
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using IDS software
- Decreased training time 33% by designing an effective new training program for 2 departments
- Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members
- Managed and created staff schedules
Education
Bachelor of Tourism - Hospitality and Tourism Management Double
University of Waikato
Hamilton, New Zealand 03.2013 - 06.2016
Certification
Tourism Trailblazers Program
- Emotional Intelligence in the workplace 21-23 Nov 2023 from Sant Pol School of Hospitality & Culinary Management
- Intercultural Communication and Cultural Awareness 02-03 Dec 2023 from Resen College of Hospitality Management
- Crisis Management 06 – 07 Dec 2023 Sant Pol School of Hospitality & Culinary Management
IHG My Learning (Training Programs)
- Loyalty Training 05-2022
- Luxury Fundamentals 04-2022
- Introduction to Guest Satisfaction Index 04-2022
- Code of Conduct- Handling Information Responsibly 03-2022
- Introduction to Information Security 06-2023
- Revenue Management 10-2023
- Conclusion - IHG Problem Handling
- Conclusion - True Hospitality Service Skills
- Sales Learning Pathway for On Property New Sellers
- Sales Learning Pathway for On Property Experienced Sellers
- Offering of IHG Way of Sales - Solution Selling (Arabic)
- Code of Conduct - Anti-Bribery
- Code of Conduct - Competing Fairly
- IHG One Rewards - The Value of Loyalty
Takamul Ministry of Tourism Online Training Programs.
- The Role of the Supervisor or Organizer in Ithra The Tourism Experience, May 2020
- Tourism Planning May 2020
- Tourism Marketing May 2020
Timeline
Sales & Reservation Administration
INTERCONTINENTAL HOTEL
02.2023 - Current
Sales Executive
INTERCONTINENTAL HOTEL
02.2022 - 02.2023
Night In Charge
INTERCITY HOTEL
08.2021 - 02.2022
Area Business Manager
OYO ROOMS
12.2019 - 12.2020
Operations Manager
OYO ROOMS
12.2018 - 12.2019
Assistant Front Office Manager
Carlton AL Moaibed Hotel
11.2017 - 12.2018
Front Office Supervisor
Carlton AL Moaibed Hotel
02.2017 - 11.2017
Bachelor of Tourism - Hospitality and Tourism Management Double
University of Waikato
03.2013 - 06.2016
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
- Flexible and Adaptable
- Excellent Communication
- MS Office
- Organizational Skills
- Fluent in English
- Calm Under Pressure
- Dependable and Responsible
- Supervision and leadership
- Cultural Awareness
- Analytical Thinking
- Operational leadership
- Staff training and development
- Professional Networking
- Business Development and Planning
- Sales Presentations
- Systems and Software Expertise
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