Mohamed albach
khobar,saudi arabia
Summary
Highly-qualified Sales Assistant with expertise in store opening and closing procedures, money handling and merchandising. Able to manage all tasks with efficiency and accuracy. Proficient in monitoring security and serving diverse customer needs. Confident Sales Assistant providing excellent customer service thanks to exceptional people skills and dedicated work ethic. Experienced in book and toy sales, and in providing accuracy and efficiency in day-to-day store tasks. A strong team player, proficient in monitoring security and serving diverse customer needs. Driven professional with background in sales, customer service and operations management across diverse industries. Highly skilled at fostering relationships with customers to increase loyalty and retention while improving satisfaction levels. Seeking to leverage strong target achievement to progress within growing company.
Overview
13
13
years of professional experience
Work history
GUESS brand east province area brand coordinator
Al sawani Group
Khobar, Eastern Province
01.2009 - 09.2012
- Helped incorporate product changes to drive customer engagement and firm profits.
- Oversaw product planning and demand management on monthly basis to meet consumer desires.
- Worked with advertising teams to create, deploy and optimise marketing initiatives for GUESS brand customers.
- Developed and implemented favourable pricing strategies, balancing firm objectives with consumer trends.
- Developed powerful marketing campaigns to achieve key objectives.
- Conceptualised brand identity and developed unique communication guidelines.
- Monitored online advertising and social media campaigns to assess ROI of different strategies.
- Crafted promotional offers to generate interest in new and upcoming offerings.
- Performed internal audits for data protection, risk management and health and safety.
- Managed allocations and voids process to meet organisational targets and service users needs.
GUESS Brand region manager
al Sawani group
Khobar, Eastern Province
03.2007 - 12.2008
- Developed holistic advertising strategies to achieve revenue and awareness goals.
- Evaluated campaign performance to optimise return on investment.
- Leveraged market and competitor data to identify market opportunities and gaps.
- Networked with media and PR professionals to build campaign reach.
- Predicted and interpreted consumer trends to improve product offerings.
GUESS BRAND , store manager
AlSawani group
Khobar, Eastern Province
07.2005 - 03.2007
- Stocked and restocked inventory upon delivery receipt, maintaining accurate supply records.
- Monitored stock levels and wrote timely order supply requests to replenish merchandise.
- Completed opening and closing procedures each day.
- Led regular staff performance reviews to provide guidance and support for individual development.
- Built brand loyalty by promoting company loyalty schemes, hosting events and engaging with repeat customers.
- Maintained strong partnership with Operations Manager to keep alignment and timely communication.
- Challenged and inspired team members to achieve business results.
sales man
Al Sawani group XOXO brand
Khobar, Eastern Province
01.2004 - 06.2005
- Processed product returns, ensuring items were clean and resaleable.
- Managed customer product and service queries, resolving effectively and efficiently.
- Used outstanding product knowledge, sales and customer relations skills to drive substantial profit increases.
- Maximised sales revenue through effective upselling and cross-selling of associated products.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Applied various sales techniques to steadily expand customer bases.
Sales assistant
Alsawani group XOXO brand
Riyadth, Eastern Province
02.2000 - 01.2004
- Accepted and processed cash, cheque, card and mobile payments using POS systems.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Fostered positive relationships with customers to enhance loyalty and retention.
Education
Diploma of Education -
Skills
- Facilities management
- Tenant relationship management
- Lease contract renewals and terminations
- Training and development
- Property management
- Community development
- Customer service
- Collection administration
- Property inspection
- Lead development
- Service promotions
- Brand-building strategies
- Complex negotiations
- Sales goal attainment
- Presentations and proposals
- Market and competitive analysis
- Retail marketing
Languages
Arabic
NATIVE LANGUAGE
English
Advanced
A1
Timeline
GUESS brand east province area brand coordinator - Al sawani Group
01.2009 - 09.2012
GUESS Brand region manager - al Sawani group
03.2007 - 12.2008
GUESS BRAND , store manager - AlSawani group
07.2005 - 03.2007
sales man - Al Sawani group XOXO brand
01.2004 - 06.2005
Sales assistant - Alsawani group XOXO brand
02.2000 - 01.2004
al hawaria high school - Diploma of Education,
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