Experienced IT Manager with a Master of Science in Information Systems (MSIS) and a Bachelor of Science in Computer Science. Licensed engineer with over 12 years in the healthcare, banking, and retail industries. Proven track record in managing IT projects and mitigating risks through effective strategies aligned with ISO 22301 standards. Extensive experience in operational risk management, marketing, customer experience enhancement, and CRM systems, combined with a strong ability to lead cross-functional teams and implement solutions that drive efficiency and growth.
• Provided exceptional support to corporate and global transaction service clients, effusively resolving complex issues.
• Implemented proactive risk management strategies to identify and mitigate potential threats to financial transactions.
• Supported Help Desk operations, providing prompt and accurate technical assistance.
• Maintained accurate data entry within the bank's CRM system, ensuring data integrity and facilitating efficient customer service.