Mohammed AlEnazi

Responsibilities:

• Acquire SAMA approval for Multiple bank cash center (MBCC ).
• Design and build MBCC facilities.
• Provides financial transactions that best fit our customer’s needs.
• Provide a positive customer experience while developing strong customer relationships
• Manage the day-to-day operations of the center

Key Accomplishments:

• Establish the first MBCC cash center in KSA approved by central bank in Al-Hufuf area.
• Write a develop SOP's and KPI's.
• Upgrade the cash centers security system.

Responsibilities:

• Collaborated with team members to achieve target results.
• Resolved problems, improved operations and provided exceptional service.
• Managed team of employees, overseeing hiring, training, and professional growth of employees.

Key Accomplishments:

- Reduce the operations cost.

- Improve the operations quality and efficiency

- Increase the billing of ATM & CIT.

Responsibilities:

· Managing ATM Department Operations.

· Managing CIT Department Operations

· Managing command center Operations.

· Control the relation and contracts revision with the banks.

Key Accomplishments:

- Increase the ATM availability

- increase the CIT efficiency.

- Update the contracts terms and save good numbers of penalties.

Responsibilities :

• Monitored company inventory to keep stock levels and databases updated.
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
• Improved operations through consistent hard work and dedication.
• Led projects and analyzed data to identify opportunities for improvement.

Key Accomplishments:

- Reduce the accounts cancellation.

- increase the efficiency of card delivery.

- receive a bulk number of compensation form insurance company.

Responsibilities:

· Monitor the save card unit performance.

· Monitor loyalty program operations.

· Resolve card members complaints.

Key Accomplishments:

- Increase the saving ratio

- Reduce the number of complaints.

- Outstanding performance of loyalty program operation.

Responsibilities:

· Monitoring premium accounts spending.

· Arrange my client's travel booking and concierge services.

· Personal assistant for the premium members.

Key Accomplishments:

- Increase the premium spend.

- Increase the client's satisfactions .

- Reduce the complaints.

Responsibilities:

· Supervise the team actions.

· Manage the customer points redemption on their loyalty program.

· Control the relation with the rewards partners

· Manage the membership enrollment

Key Accomplishments:

- Increase the work quality.

- Develop the operations procedure.

- Conduct a frequent reports.

Responsibilities :

· Handling customer's incoming calls.

· Answering customer's inquiries.

· Take the proper actions with regards to card replacement ,disputes, complaints… etc.

Key Accomplishments:

- Prevent many fraud transactions.

- An outstanding performance.

- Best agent of the year.