Mohammed Alessa
Finance & Investment
Summary
A recent finance graduate with a passion for learning and a commitment to contributing to organizational success. Adaptable and eager to take on new challenges in a dynamic environment, with a strong foundation in financial principles and professional experience in account management.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Product Specialist
RiyadBank
Riyadh
08.2023 - 11.2023
- Managed and serviced call accounts and other savings accounts , ensuring accurate processing of transactions and adherence to banking regulations.
- Provided personalized financial advice to clients, helping them select the best savings solutions based on their needs.
- Customer complaints for (Token -Saving accounts)
- Awareness campaign for Token and speaking in several schools to promote the product
- Boosted customer retention by providing exceptional product support and addressing user concerns.
Trust & Safety Specialist
JACO
11.2024 - Current
- Monitored and enforced platform guidelines to ensure a safe and trustworthy user experience, addressing violations with fairness and efficiency.
- Conducted detailed investigations into reported incidents, leveraging data and user feedback to make informed decisions.
- Collaborated with cross-functional teams to implement trust-building initiatives and enhance platform security.
- Developed and maintained internal policies and procedures for handling sensitive cases, balancing compliance and user rights.
- Provided clear and empathetic communication to users regarding policy enforcement and resolution of disputes.
- Identified trends in user behavior and recommended proactive measures to mitigate risks and improve safety protocols.
Education
Bachelor's Degree - Finance And Investment
Imam Mohammed Ibn Saud University
Riyadh, Saudi Arabia 04.2001 -
Skills
Financial Analysis
Financial Modeling
Investment Management
Risk Management
Valuation Techniques
Excel Proficiency
Data Entry Efficiency
Financial Statement Interpretation
Trust management
Teamwork and collaboration
Certification
STEP Score 75
Timeline
Trust & Safety Specialist
JACO
11.2024 - Current
STEP Score 75
04-2024
Product Specialist
RiyadBank
08.2023 - 11.2023
Bachelor's Degree - Finance And Investment
Imam Mohammed Ibn Saud University
04.2001 -
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