Joining a professional work environment that enables me to develop my skills, gain new experiences, and enable me to obtain more responsibilities and managerial expertise, and contribute to the development of joint work opportunities between projects for the best level Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Hi, I’m
MOHAMMED ALFEGEER
Riyadh
Summary
Overview
1
year of professional experience
1
Certification
Work History
Crowne Plaza, Riyadh RDC Hotel & Convention Center
Concierge and Housekeeping
07.2022
Job overview
- Managing employees and for planning, marketing, coordinating and administering hotel services such as catering and accommodation facilities.
Mandarin Oriental Group
Front Desk agent
01.2023
Job overview
- Flexible and hardworking Guest Services professional with strong leadership, planning and problem-solving abilities.
JW Marriott
Guest Experience Expert
01.2022 - 01.2023
Job overview
- Flexible and hardworking Guest Services professional with strong leadership, planning and problem-solving abilities
- Optimizes processes and procedures to maximize customer satisfaction and improve resolution efficiency
- Intelligent hospitality industry professional with exceptional knowledge of venues, tourist attractions, dining and entertainment offerings
- Looking to help top-level hotel reach even further success through Concierge position.
Education
Associate Degree in Business Administration from business administration
University Overview
Skills
- LANGUAGE
- EDUCATION
- Alfageer1422@gmailcom 0558714497 Saudi Arabia
- Associate Degree in Business Administration
- Business administration
- MOHAMMED ALFEGEER
- TRAINING COURSES
- WORK EXPERIENCE
- English language
- Arabic language
- Microsoft Office
- Leadership and responsibilities
- Problem solving in most cost effective way while saving time
- Ability to deal with customers
- Work under pressure
- Customer service
- Quick learning
- Guest Experience Expert - JW Marriott - 2022 / 2023
- Guest experience expert Flexible and hardworking Guest Services professional with strong leadership, planning and problem-solving abilities Optimizes processes and procedures to maximize customer satisfaction and improve resolution efficiency Intelligent hospitality industry professional with exceptional knowledge of venues, tourist attractions, dining and entertainment offerings Looking to help top-level hotel reach even further success through Concierge position
- 2022-July One Month
- Concierge and Housekeeping Crowne Plaza, Riyadh
- RDC Hotel & Convention Center- Crowne Plaza, Riyadh RDC
- Managing employees and for planning, marketing , coordinating and administering hotel services such as catering and accommodation facilities
- Three months Collaborative training at - Mandarin oriental group
- Front Desk agent Flexible and hardworking Guest Services professional with strong leadership, planning and problem-solving abilities - 2023
- AWARDS
- REFERENCES
- CERTIFICATES
- Participation in class event was The official spokesperson for the event- Lincoln International College
- English Language test- B1 Accredited by Lincoln College
- Event Management
- Data Entry
- IT Skills
- Health and Safety
- Cyber Security
- Human Resources
- Hotel Operations Management
- Secretarial office management
- Hospitality in Human Resources
- Concierge-Accredited by HRP
- Designing the customer experience for a distinguished service
- Introduction to the World of Front office
- Hospitality Operations Management- Hotel Institute Montreux
- Hotel services for reception staff
- Tools and methods of the organizer and tour guide
- The foundations of the tourism experience industry
- Tourism project planning
- Experience management in the tourism hospitality sector
- Project management professional(PMP)-Accredited by HRP
- Revenue management
- College of Tourism and Hospitality, Lincoln International College
- Certificate of Recognition: Achieving 100% Attendance
- Student Award: Leadership and Teamwork
- Certificate of thanks and appreciation for the speaker in organizing a ceremony at Lincoln International College
- Anwar Al Rakan (Assistant Front Office Manager at JW Marriott ) - 0583335061
- Rowa Douglas (Director of Teachers) at Lincoln College - 0506412924
- Social Media Listening & Monitoring business
- Developing your Content Strategy
- Influencer Marketing and Generated content
- Measuring your ROI
- Mobile check-ln
- Introduction to OPERA PMS
- Front Desk ln- house Guests (OPER PMS)
- Sertifi eAuthorize
- PMS Profiles (OPERA PMS)
- MHUB - Navigating mHUB
- Facility Scheduler (OPERA PMS)
- Miscellaneous (OPERA PMS)
- Manage Reservation Booking(OPERA PMS)
- Chinese Travelers and the Li Yu Program
- Designing the customer experience for a distinguished service
Additional Information
Additional Information
REFERENCES
Anwar Al Rakan (Assistant Front Office Manager at JW Marriott ) - 0583335061 Rowa Douglas (Director of Teachers) at Lincoln College - 0506412924
Languages
Arabic
Bilingual or Proficient (C2)
English
Intermediate (B1)
Certification
AWARDS
College of Tourism and Hospitality, Lincoln International College
Certificate of Recognition: Achieving 100% Attendance
Student Award: Leadership and Teamwork
Timeline
Concierge and Housekeeping
Crowne Plaza, Riyadh RDC Hotel & Convention Center
07.2022
Guest Experience Expert
JW Marriott
01.2022 - 01.2023
Front Desk agent
Mandarin Oriental Group
01.2023
Associate Degree in Business Administration from business administration
Similar Profiles
Abdulrahman AldawsariAbdulrahman Aldawsari
Front Office Manager at Crowne Plaza Riyadh RDC Hotel & Convention CenterFront Office Manager at Crowne Plaza Riyadh RDC Hotel & Convention Center
Hammam Al ZahraniHammam Al Zahrani
Human Resources Manager at Holiday Inn Riyadh Al MalazHuman Resources Manager at Holiday Inn Riyadh Al Malaz
TAMER ELMOGHAINYTAMER ELMOGHAINY
Health Club Manager at Crowne Plaza Riyadh RDC Hotel & ConventionHealth Club Manager at Crowne Plaza Riyadh RDC Hotel & Convention
ABRAR ALSHARIFABRAR ALSHARIF
Post-Merger Integration Manager - M&A / Acquisition at Saudi Investment Recycling CompanyPost-Merger Integration Manager - M&A / Acquisition at Saudi Investment Recycling Company
Faisal AlaggeeliFaisal Alaggeeli
Systems Integration Engineer at Human Resource Development FundSystems Integration Engineer at Human Resource Development Fund