Mohammed Alghamdi
Riyadh,Saudi Arabia
Summary
Proactive, Dreamer, Positive, and Passion drove personality, I believe that world-changing depends on our Human Resources capabilities, qualifications, and ability to change. I'm dedicated in HR spectrums with a strategic mindset, Interested in Talent Acquisition, Organizational Development, and Human Capital Development.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work history
Project management
Bank Albilad
Riyadh, Saudi Arabia
10.2022 - Current
- Professional with extensive experience in Omni Channels, Social Media, Customer Experience, Support, communicating with other department or outside parties and highly customer-centric environments
- Interested in digital channels support, innovations, and inspired by new ideas to be applied, projects, and project management.
Sales support officer
Bank Albilad
Riyadh
01.2022 - Current
- Recorded daily data in work logs and completed written reports detailing daily work performance.
- Made sure contractual obligations were met ahead of agreed service delivery.
- Developed and maintained project timescales, providing contingency planning to support timely completion.
- Resolved client complaints, defusing stressful situations to restore satisfaction and loyalty.
- Communicated with staff at all organisational levels to assess current systems.
- Assisted teams with implementing new recommendations and revising instructions for staff.
- Collaborated with wider reporting teams to deliver cohesive, coordinated projects.
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Supported team by demonstrating respect and willingness to help.
- Consistently arrived at work on time and ready to start immediately.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Oversaw daily operations to achieve high productivity levels.
Digital Banking Support Officer
Bank Albilad
Riyadh, Saudi Arabia
01.2019 - 01.2022
- Full knowledge of all Digital channels and focused to enhance customer experience
- Manage all BAB Digi customers' issues and raise it to the product owner, vocal point of contact for all customer issues during the customer journey in all digital channels, conduct operations of the Internet Banking (Internet Banking, Mobile Banking, and Enjaz App)
- Social media operation officer and backup shift leader, digital banking support officer, private and diamond customers operations, IT support for communication with other departments, following up for social media customers' requests and complaints, mediator with other departments, problem-solving, customers communication, departments development follow-up, reports making
Contact center operation officer
Bank Albilad
Riyadh, Saudi Arabia
01.2017 - 01.2019
- Coordinated daily department workflow, delegating tasks and working with team members to maintain seamless operations.
- Supported data collection and quality control operations for censuses and surveys.
- Generated daily operations reports, presenting to management and advising required corrective actions and improvements.
- Planned daily operations to maximise productivity, monitoring KPIs to promote consistent progress towards targets.
Private and Affluent Customer Representative
Bank Albilad
Riyadh, Saudi Arabia
04.2014 - 01.2017
- Resolved telephone queries using excellent product and service knowledge to achieve customer satisfaction.
- Collaborated well with other customer agents to deliver consistent service across various platforms.
- Delivered outstanding customer experiences through attentive means and faultless service.
Education
Bachelor's degree - Business Management
King Faisal University
06.2023 -
Not completed, 4 Semesters as Biology Major -
University of Colorado Denver
01.2012 - 04.2014
Skills
- Collaborative Problem Solving
- Sales Operations
- Critical Thinking
- Confidentiality
- Empathetic listening
- Problem-solving
- Team building
- Public Relations
- Leadership
- Multilingual
- Customer Service
- Communication skills
- Crisis consultation
- Resourcefulness
Languages
Arabic
Native
English
Advanced
Timeline
Bachelor's degree - Business Management
King Faisal University
06.2023 -
Project management
Bank Albilad
10.2022 - Current
Sales support officer
Bank Albilad
01.2022 - Current
Digital Banking Support Officer
Bank Albilad
01.2019 - 01.2022
Contact center operation officer
Bank Albilad
01.2017 - 01.2019
Private and Affluent Customer Representative
Bank Albilad
04.2014 - 01.2017
Not completed, 4 Semesters as Biology Major -
University of Colorado Denver
01.2012 - 04.2014
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