MOHAMMED ALHADDAD
Jeddah,Saudi Arabia
Summary
F&B professional with 14 years of experience in team leadership and sales enhancement. Demonstrated success in optimizing operations, establishing efficient workflows, and minimizing waste. Skilled in improving customer service and increasing positive online reviews.
Overview
17
17
years of professional experience
Work history
Area manager
Zeeka | Odz
Makkah
11.2025 - Current
- Maintained a high standard of customer service across all branches by swiftly addressing customer complaints and implementing proactive resolution strategies.
- Minimised operational losses by introducing target-driven waste and damage reduction strategies across regional branches.
- Established, monitored, and analyzed core KPIs across all branches to drive team accountability and optimize business growth
- Planned and managed resources and budget to support and deliver objectives.
- Achieved quality score above 90% across all branches consistently.
Area supervisor operation
Barns
Jeddah
08.2024 - 09.2025
- Worked to achieve highest quality score through daily checks and feedback.
- Ranked top performer across north area by meeting standards consistently.
- Improved Google review rating from 4.2 to 4.8 with follow-ups.
- Increased sales to 36% in Abhor branch during winter season.
Operation manager
Starbucks
Macca
01.2021 - 01.2025
- Managed 4 Starbucks franchise locations
- Serving more than 5000+ people daily in Hajj season
- Achieved outstanding operational success
- Created and standardized recipes
- Designed and developed menus
- Ensuring high levels of customers satisfaction
Barista - supervisor - assist store manager - store manager
Starbucks
Jeddah
01.2012 - 01.2024
- Delivered exceptional customer service and maintained high customer satisfaction.
- Managed P&L, controlled costs, and optimized store contribution.
- Planned for seasonal demand and organized staffing and scheduling efficiently.
- Provided coaching and training to enhance team performance and knowledge.
- Maintained par levels, deployment standards, and adherence to the playbook.
- Increased food sales and coached the team to improve Average Transaction (AT) and Average Daily Transactions (ADT).
- Developed and executed business plans to achieve store targets.
- Successfully managed daily peak hours and ensured operational excellence
- Delivered highest sales recorded, surpassing 90,000 units in senior retail.
Shift supervisor
PANINUS Italian food
Jeddah, Jeddah
01.2010 - 01.2012
- Food prepared following the standard and coaching the new employees
- Achieved over 8,000 SAR in highest sales at Andalus Mall Jeddah branch.
- Create opening and closing check list and controlling cost
Education
Computer Fundamentals for Administrative Tasks - Course
Wasm Al-Ma'refah Higher Institute for Training
Jeddah, Mecca RegionBasic Data Entry Skills - Course
Wasm Al-Ma'refah Higher Institute for Training
Jeddah, Mecca RegionProcurement and Supply Chain Management - Course
Wasm Al-Ma'refah Higher Institute for Training
Jeddah, Mecca RegionDigital Transformation and Corporate Innovation - Course
Wasm Al-Ma'refah Higher Institute for Training
Jeddah, Mecca RegionAdministrative Report and Letter Writing - Course
Wasm Al-Ma'refah Higher Institute for Training
Jeddah, Mecca RegionBusiness Administration -
King Abdulaziz University
JeddahSkills
- Microsoft 365 proficiency
- Time management
- Inventory monitoring
- Pressure management
- Quick learning
- Customer service excellence
- Leadership skills
- Financial oversight
- Workflow optimisation
- Leadership excellence
- Operational efficiency
Languages
Arabic Native
Beginner
English Advanced
Beginner
Timeline
Area manager
Zeeka | Odz
11.2025 - Current
Area supervisor operation
Barns
08.2024 - 09.2025
Operation manager
Starbucks
01.2021 - 01.2025
Barista - supervisor - assist store manager - store manager
Starbucks
01.2012 - 01.2024
Shift supervisor
PANINUS Italian food
01.2010 - 01.2012
Computer Fundamentals for Administrative Tasks - Course
Wasm Al-Ma'refah Higher Institute for Training
Basic Data Entry Skills - Course
Wasm Al-Ma'refah Higher Institute for Training
Procurement and Supply Chain Management - Course
Wasm Al-Ma'refah Higher Institute for Training
Digital Transformation and Corporate Innovation - Course
Wasm Al-Ma'refah Higher Institute for Training
Administrative Report and Letter Writing - Course
Wasm Al-Ma'refah Higher Institute for Training
Business Administration -
King Abdulaziz University