Mohammed Alhaig
Mecca
Summary
IT Support Specialist with extensive experience in troubleshooting hardware and software issues, configuring systems, and managing IT workflows. Proficient in Windows Server and Active Directory, providing effective user support and maintaining robust IT infrastructure. Demonstrated ability to deliver reliable, user-focused solutions that enhance organizational productivity. Committed to contributing to team success and achieving IT objectives.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Data Entry Clerk and IT Support
Banaa Al-Badar for General Construction
Mecca
07.2024 - Current
- Provided IT support and data entry in multi-role capacity at Benaa Al-Badr.
Maintained and troubleshot company computers, addressing software and hardware needs.
Developed and managed Excel and Word reports for project tracking and financial summaries.
Assisted in project coordination and tender management, ensuring timely delivery of requirements.
Organized project workflows to enhance operational efficiency.
Prepared technical and financial proposals with attention to detail.
Demonstrated strong multitasking and problem-solving skills in dynamic environments.
IT support (training)
Saudi Binladin Group
Mecca
12.2024 - 01.2025
- Acquired hands-on IT support training, establishing expertise in troubleshooting hardware and software issues.
- Assisted employees with system configurations for optimal device efficiency.
- Supported setup of Outlook and email accounts to enhance organizational communication.
- Gained practical experience maintaining IT infrastructure, ensuring stability and reliability.
- Optimized workflows, resulting in reduced downtime and smoother operations for users.
- Delivered user-centric support in corporate environment, reinforcing commitment to effective solutions.
Education
Bachelor of Computer Applications - Computer And Information Sciences
Bengaluru North University
Bangalore,India04-2024
Skills
- IT troubleshooting
- Data management
- Project coordination
- Technical writing
- Workflow optimization
- Customer support
- System configuration
- Data entry
- Verbal and written communication
- Microsoft Word
- Microsoft Excel
- Firewall configuration
- IT support
- Problem solving
- Time management
- User support
- Windows server management
- Technical troubleshooting
- Systems configuration
- Windows administration
- Active directory
Certification
- Basic Computer Network - STG
- Technical Support Fundamental
- The Bits and Bytes of Computer Networking
- Introduction to Computers by Microsoft
Languages
Arabic
First Language
English
Upper Intermediate (B2)
B2
Timeline
IT support (training)
Saudi Binladin Group
12.2024 - 01.2025
Data Entry Clerk and IT Support
Banaa Al-Badar for General Construction
07.2024 - Current
Bachelor of Computer Applications - Computer And Information Sciences
Bengaluru North University