Summary
Overview
Work History
Education
Languages
Timeline
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Mohammed Alharbi

Mohammed Alharbi

Riyadh

Summary

Experienced with CRM systems and their implementation to foster customer loyalty and retention. Utilizes data-driven insights and customer feedback to develop effective strategies. Track record of enhancing customer experience through strong analytical and communication skills.

Overview

6
6
years of professional experience

Work History

Optometrist Doctor/Store Manager

Magrabi Optical
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.

Senior CRM Executive

Magrabi Optical
01.2025 - Current
  • Established KPIs to measure the success of CRM campaigns, consistently monitoring progress towards desired outcomes.
  • Assisted in driving revenue generation through effective lead nurturing strategies based on individual customer preferences and behaviors.
  • Spearheaded collaboration between marketing and sales departments, aligning goals around a centralized database within the company''s chosen CRM solution.
  • Enhanced customer relationships by implementing tailored CRM strategies and personalized marketing campaigns.

Optometrist/Store Manager

Opti Gallery
10.2022 - Current
  • Prescribed eye treatment and corrective eyeglasses and contact lenses to align with patient diagnosis.
  • Examined, diagnosed and managed diseases and disorders of eyes and associated structures.
  • Referred patients with indications of pathological condition to ophthalmologist for additional examination.
  • Interviewed and examined patients with full range of vision problems and consulted medical charts to assist with diagnosis.

Optometrist

Five Season
10.2020 - 10.2022
  • Prescribed eye treatment and corrective eyeglasses and contact lenses to align with patient diagnosis.
  • Examined, diagnosed and managed diseases and disorders of eyes and associated structures.

Sales Associate

Magrabi
07.2019 - 08.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.


Education

Bachelor of Science - Doctor of Optometry

King Saud University
Riydh
04.2019

Languages

Arabic
Native language
English
Proficient
C2
Spanish
Upper intermediate
B2

Timeline

Senior CRM Executive

Magrabi Optical
01.2025 - Current

Optometrist/Store Manager

Opti Gallery
10.2022 - Current

Optometrist

Five Season
10.2020 - 10.2022

Sales Associate

Magrabi
07.2019 - 08.2020

Bachelor of Science - Doctor of Optometry

King Saud University

Optometrist Doctor/Store Manager

Magrabi Optical

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Mohammed Alharbi