Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

MOHAMMED ALHARBI

Riyadh

Summary

Hard-working IT Technical support with strong information security skills. Successful at managing multiple priorities with positive attitude. Willing to take on grater responsibilities to meet team goals.

Overview

3
3
years of professional experience
4
4
years of post-secondary education

Work History

Program Analyst

GDC ME
01.2024 - Current
  • Validated results and performed quality assurance to assess accuracy of data.
  • Created and optimized records management strategies to coordinate and protect information.
  • Trained team members on new software tools, improving overall productivity and efficiency.

IT TECHNICAL SUPPORT

Vinnell Arabia Company
08.2022 - 12.2023
  • Provide technical assistance and support to customers via phone, email, and chat, addressing inquiries, troubleshooting hardware and software issues, and resolving technical problems.
  • Conduct in-depth analysis of customer issues, utilizing diagnostic tools and techniques to identify root causes and deliver effective solutions.
  • Collaborate with cross-functional teams, including product development and engineering, to escalate and resolve complex technical issues.
  • Document customer interactions, technical solutions, and troubleshooting steps in a comprehensive and organized manner.
  • Participate in regular training sessions to stay updated on new product features, technologies, and industry best practices.
  • Received commendations from customers and team members for exceptional problem-solving skills, clear communication, and customer-centric approach.

IT TECHNICAL SUPPORT ENGINEER

Albawani Company
08.2021 - 08.2022
  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Walk-through end-users throughout the problem-solving process.
  • Troubleshot operating systems, hardware and software problems to identify root causes.
  • Employed advanced troubleshooting and expert application knowledge to solve system user interface problems.
  • Drove short-term troubleshooting and long-term improvement efforts across multiple platforms.
  • Provided testing and systems administration support as required by multi-disciplinary teams.
  • Delivered complete set-up assistance for networking systems, IP phone equiment and related IT gear.
  • Asked customer targeted diagnostic questions for speedy root cause analysis.

Education

Bachelor of Science - Computer Information Systems

Robert Morris University
Pittsburgh, PA
08.2016 - 12.2020

Skills

  • Troubleshooting hardware and software issues
  • Troubleshooting network issues
  • Strong Knowledge of Security Material
  • Administering and maintaining operating systems
  • Infrastructure planning and design
  • Security technologies
  • Network troubleshooting
  • Remote access technology
  • Active Directory
  • Critical thinking skills
  • Technical issues analysis
  • Monitoring systems and tools

Languages

Arabic
Native
English
Fluent

Timeline

Program Analyst

GDC ME
01.2024 - Current

IT TECHNICAL SUPPORT

Vinnell Arabia Company
08.2022 - 12.2023

IT TECHNICAL SUPPORT ENGINEER

Albawani Company
08.2021 - 08.2022

Bachelor of Science - Computer Information Systems

Robert Morris University
08.2016 - 12.2020

Similar Profiles

CREATE PROFILE
MOHAMMED ALHARBI