Mohammed Aljarad
Saudi Arabia
Summary
IT professional with 4+ years of experience in IT and operations, CRM administration, cloud technologies, and enterprise systems. Holds a B.Sc. in Computer Science and excels in troubleshooting, reporting, and training.
Overview
5
5
years of professional experience
2020
2020
years of post-secondary education
1
1
Certification
Work history
Assistant Manager - Sales Support
DAMAC Properties Company
09.2024 - 05.2025
- Administered Salesforce CRM platform for multiple departments, enhancing user experience, and streamlining sales support processes.
- Coordinated with internal teams to optimize system performance and functionality.
- Generated automated technical reports daily, weekly, and monthly for senior management.
MIS Specialist
Dar Wa Emaar Company
09.2023 - 09.2024
- Managed Salesforce CRM and Fluent Omnichannel platforms to ensure stable, efficient dual-system operations.
- Collaborated with vendors to resolve issues, enhancing system reliability, and performance.
- Created business intelligence reports and documentation to support strategic decision-making, and improve efficiency.
ITHD Frontliner
Teleperformance Company
01.2022 - 07.2023
- Delivered first-level technical support for Saudi Aramco's IT infrastructure.
- Maintained comprehensive daily and monthly performance metrics for management review.
- Trained new technical staff in IT support procedures and best practices.
IT Specialist & System Administrator
SABB Takaful Insurance Company
08.2020 - 01.2022
- Administered key enterprise systems (GSR, ServiceNow, CRM, and Finscan), providing technical support to 65-70 users.
- Led a successful HR system migration, achieving zero data loss through careful planning and execution.
- Managed IT risk and stakeholder collaboration, conducting monthly assessments and aligning projects with Board members, and external vendors.
Education
Bachelor of Science - Computer Science
King Fahd University of Petroleum and Minerals (KFUPM)
Skills
- Team leadership
- Technical communication
- Problem solving
- Project management
- Web development (HTML, CSS, PHP)
- Programming (Java, Python, SQL)
- Native Arabic, and fluent in English
Certification
- AWS Certified Cloud Practitioner (CLF)
- AWS Certified Cloud Solution Architect Associate
- Microsoft Certified: Azure Fundamentals
- Google Cloud Certified: Associate Cloud Engineer
Timeline
Assistant Manager - Sales Support
DAMAC Properties Company
09.2024 - 05.2025
MIS Specialist
Dar Wa Emaar Company
09.2023 - 09.2024
ITHD Frontliner
Teleperformance Company
01.2022 - 07.2023
IT Specialist & System Administrator
SABB Takaful Insurance Company
08.2020 - 01.2022
Bachelor of Science - Computer Science
King Fahd University of Petroleum and Minerals (KFUPM)