Mohammed Alkozaee
jeddah ,Saudi Arabia
Overview
29
29
years of professional experience
4
4
years of post-secondary education
Work history
Compliance, Certification & Planning Officer
Flynas
Jeddah, Mecca Region
2014.09 - Current
- Owned and maintained complex labour plans and recruitment plans to meet organisational standards.
- Integrated successful project planning data with other project systems to increase customer satisfaction for completed jobs.
- Facilitated project team's setup of proper project control structures, systems and tools.
- Prepared and submitted planning appraisals, statements for site-related developments and changes and Certificates of Lawfulness.
GACA Affairs & Licensing & Admin Supervisor
Flynas
Jeddah, Mecca Region
2010.04 - 2014.08
- Coached client representatives on how to handle media enquiries and press interviews.
- Created and distributed newsletter to connect directly with key stakeholders.
- Partnered with community groups to plan, execute and manage service projects, enhancing public profile.
- Developed holistic strategies across earned and owned channels.
Administrative Communications
National AIR Services (NAS) NETJETS
Jeddah, Mecca Region
2008.11 - 2010.03
- Minimised switchboard disruptions by promptly reporting telephone, equipment and software malfunctions to arrange repair.
- Trained, mentored and supervised junior operators to improve performance and reach target goals.
- Typed, edited and proofread documents to support clerical tasks.
- Resolved customer issues and escalated major concerns to management.
Coordinator Corporate Relations
National air services (NAS ) NETJETS
Jeddah, Mecca Region
2006.01 - 2007.10
- Conferred with managers to identify trends and adapt PR strategies to stay relevant.
- Conducted video interviews, shot videos of event coverage and edited to create professional video projects.
- Networked continuously to grow contacts and increase brand awareness and reputation.
- Monitored social media and press coverage for quality and messaging.
Marketing Supervisor
National Distribution services – al-Hayat
jeddah , Saudi Arabia
2004.06 - 2005.12
- Monitored performance of [Number] [Job title]s through [Action].
- Devised successful [Type] strategy resulting in [Number]% increase in conversion rate within [Number] months.
- Leveraged marketing expertise within [Industry] to generate [Result].
- Coordinated team of [Number] to successfully execute [Type] marketing strategies, achieving [Result].
Purchasing officer
Mohammed Bin laden Factory
jeddah , Saudai Arabia
2003.02 - 2004.05
- Produced periodic reports outlining purchasing operations and recommending improvements.
- Assessed product availability against demand to achieve acquisition and delivery targets.
- Secured cost-effective sales orders for bespoke items and seasonal goods.
- Monitored logistics to identify bottlenecks, implementing process changes to raise efficiency while maintaining high standards.
Ground Services Officer
National Handling Services
Jeddah, Mecca Region
1998.01 - 2000.10
- Prepared security, operations and [Type] compliance budgets, minimising excess spending by £[Number] per [Timeframe].
- Restaffed flights due to illness, disruption and required additional charter flights, minimising schedule disruptions by [Number]%.
- Thoroughly monitored operations across the airport network, identifying threats to schedules, performance or safety through [Action] and [Action].
- Conducted internal [Type] and [Type] audits and reviews of compliance against airport regulations and procedures to effectively achieve [Result].
Customer Services Aviation agent
Al Zoman Aviation Agent for swiss air air France
Jeddah, Mecca Region
1994.04 - 1997.12
- Managed follow-up [Type] paperwork, ensuring customers receive relevant [Type] via [Type].
- Advised customers on the benefits of [Type], improving user experience whilst achieving [Type] targets.
- Handled high volumes of [Type] queries in a timely manner, ensuring consistent levels of excellent service.
- Dealt with [Product or service] issues and amendments, resolving effectively and efficiently for optimum customer satisfaction.
- Accurately updated [Type] records to maintain an informative, easy-to-navigate [Type] database.
- Ensured [Type] policies and regulations were strictly adhered to for continued compliance with [Type].
- Offered detailed advice on product and service benefits.
- Offered prompt solutions to maintain customer satisfaction.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Adhered strictly to policies and procedures for continued company compliance.
- Scheduled customer appointments and sent reminders to maintain active schedule.
- Liaised with team to develop strategies in improving customer service.
Education
Bachelor of Business Administration - Business Administration
Wilburton
Online 2011.02 - 2014.09
Skills
- Relationship building
- Planning issues
- POS operation
- Research methods
- Department oversight
- Health and safety compliance
- Blueprint interpretation expertise
- Material handling expert
- Vast HVAC knowledge
- Troubleshooting specialist
Languages
English
Intermediate
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
Compliance, Certification & Planning Officer
Flynas
2014.09 - Current
Bachelor of Business Administration - Business Administration
Wilburton
2011.02 - 2014.09
GACA Affairs & Licensing & Admin Supervisor
Flynas
2010.04 - 2014.08
Administrative Communications
National AIR Services (NAS) NETJETS
2008.11 - 2010.03
Coordinator Corporate Relations
National air services (NAS ) NETJETS
2006.01 - 2007.10
Marketing Supervisor
National Distribution services – al-Hayat
2004.06 - 2005.12
Purchasing officer
Mohammed Bin laden Factory
2003.02 - 2004.05
Ground Services Officer
National Handling Services
1998.01 - 2000.10
Customer Services Aviation agent
Al Zoman Aviation Agent for swiss air air France
1994.04 - 1997.12