CLM System
Mohammed Alluhedan
Business Technology Governance Specialist
Riyadh
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Experienced in change management with over 13 years of experience in IT Governing, and Managing IT projects. Excellent reputation for resolving problems and improving internal customer satisfaction.
Overview
11
11
years of professional experience
6
6
Certifications
2
2
Languages
Work History
Governance Officer
Riyad Bank
Riyadh, Riyadh
01.2020 - Current
- Developed and maintained courteous and effective working relationships.
- Developed and implemented team performance improvement strategies and plans to promote continuous improvement.
- Served internal customers and followed outlined steps of service.
- Analyzed data to identify opportunities for improvement.
- Resolved problems, improved operations and provided exceptional service.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Developed team communications and information for meetings.
- Offered friendly and efficient service to internal customers, handled challenging situations with ease.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Improved operations through consistent hard work and dedication.
- Assisted in developing and maintaining department policies and procedures to support organization.
- Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
- Wrote many User Manuals for (Endevor) to explain how to use the System.
- Submitted weekly reports record completed jobs and related information.
- Trained new department employees to promote useful system knowledge and operations expertise.
Business Continuity Specialist
STC
Riyadh, Riyadh
09.2017 - 10.2019
- Conducted or oversaw contingency plans for around 155 critical systems.
- Revamped contingency plans to enhance company's capability of maintaining and recovering critical business functions.
- Created and administered Business Continuity awareness presentations.
- Wrote reports to summarize testing activities and describe goals and recommendations.
- Exceeded goals through effective task prioritization and great work ethic.
- Used coordination and planning skills to achieve results according to schedule.
- Completed multiple tasks simultaneously to optimize project completion.
- Adhered to established schedules by facilitating work quality and timely delivery.
- Coordinated and set up meetings between all stakeholders for the DR Project.
- Tracked and recorded open and closed tickets and change requests to prevent errors, keeping all team members aligned with current demands.
IT Specialist
REAL ESTATE DEVELOPMENT FUND (REDF)
Riyadh, Riyadh
04.2012 - 08.2017
- Worked with software development team on reported errors and bugs on newly released software and assisted in release fixes.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Supported IT end-user concerns using troubleshooting and root cause analysis to resolve issues.
- Completed in-depth performance tests of parts and systems undergoing design optimization in simulated environments.
- Wrote many User Manuals to explain how to use the System.
- Enhanced the system operation by standardizing production.
- Submitted monthly and weekly reports to record completed jobs and related information.
- Explained to the internal customers and demonstrated how specific functions in the system work.
- Trained new system users and employees in sessions to promote useful system knowledge and operations expertise.
- Identified and resolved system malfunctions which were received from internal customers.
System Technician
Riyad Bank
Riyadh, Riyadh
07.2010 - 04.2012
- Built and enhanced different change request forms and ensure its readability and comprehensibility.
- Helped to organize and structure requests to ease the process during classifying the requests.
- Worked as Remedy administrator, grant privileges to the end-users and classify the requests.
- Wrote many User Manuals to explain how to use the System.
- Worked with Business Continuity Department and did several contingency tests for some critical departments.
Education
Bachelor of Science - Computer Science
Prince Sultan University
RiyadhSkills
Business understanding
Information technology literacy skills
Development and planning
Business needs analysis
Application support
Staff education and training
Excellent Communication
Leadership
Flexible and Adaptable
Problem-Solving
Decision Making
Analytical and Critical Thinking
Attention to Detail
Organization and Time Management
Disaster Recovery Planning
MS Office
Technical issues analysis
Technical documents comprehension
Certification
Lean Six Sigma Green Belt
Software
Endevor (MainFrame)
PlanView
Microsoft EPM
ERP ( HR Module )
Timeline
Governance Officer
Riyad Bank
01.2020 - Current
Business Continuity Specialist
STC
09.2017 - 10.2019
IT Specialist
REAL ESTATE DEVELOPMENT FUND (REDF)
04.2012 - 08.2017
System Technician
Riyad Bank
07.2010 - 04.2012
Bachelor of Science - Computer Science
Prince Sultan University