MOHAMMED ALMISFER
Business Administration
Riyadh
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
6
6
Certifications
1
1
Language
Work History
Team Leader, Cards and Acquirer Operations.
BSF.
Riyadh
01.2020 - Current
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Card Cards and accounts Cancellations.
- MADA Claims.
- Charge back processor and Monitoring and Opposing Credit Cards & Elections Transaction.
- Merchants Claims.
- Settlement.
- Accounts Reconciliation.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards
Senior Officer Cards and Acquirer Operations.
BSF.
01.2017 - 02.2020
- Charge back processing.
- MADA Claims.
- Settlement.
Call Center Supervisor
BSF.
01.2016 - 12.2016
- Developed and implemented customer service policies and procedures.
- Developed training programs to enhance agent skill sets, leading to improved performance metrics across the board.
- Developed process controls and metrics for daily management of call center.
- Increased first-call resolution rates by equipping agents with comprehensive knowledge of products and services.
Call Center Officer
BSF.
1 2015 - 12.2015
Education
BACHELOR OF BUSINESS ADMINISTRATION -
KING FAISAL UNIVERSITY
10.2020 - 09.2023
Queensland Academy IELTS
Skills
Certification
Anti-Money Laundering.
Timeline
BACHELOR OF BUSINESS ADMINISTRATION -
KING FAISAL UNIVERSITY
10.2020 - 09.2023
Team Leader, Cards and Acquirer Operations.
BSF.
01.2020 - Current
Senior Officer Cards and Acquirer Operations.
BSF.
01.2017 - 02.2020
Call Center Supervisor
BSF.
01.2016 - 12.2016
Call Center Officer
BSF.
1 2015 - 12.2015
Queensland Academy IELTS
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