Summary
Overview
Work history
Education
Skills
LNGG
Timeline
Generic

Mohammed AlMshikhess

Dammam,Saudi Arabia

Summary

Assistant Front Office Manager with 10+ years in hospitality, recognized for exceptional problem-solving skills and enhancing customer satisfaction. Proven ability to lead teams and achieve operational goals. Flexible schedule supports team objectives and ensures seamless service delivery.

Overview

12
12
years of professional experience
6055
6055
years of post-secondary education

Work history

Assistant Front Office Manager

Kempinski Al Othman Hotel Al Khobar
Al Khobar, Saudi Arabia
03.2020 - 07.2025
  • Facilitated communication between front and back offices to optimise operational efficiency.
  • Managed Front Office team, delivering exceptional customer service and fostering loyalty.
  • Oversaw guest arrivals and departures, ensuring personalised service for each individual.
  • Resolved guest complaints promptly to maintain high satisfaction levels.
  • Conducted staff training sessions to enhance skills and service quality.
  • Monitored revenue performance, preparing reports on room revenue and occupancy forecasts.
  • Ensured compliance with pricing policies and internal audit procedures.
  • Maintained workspace cleanliness and organisation to uphold professional standards.

Senior Service Manager/Acting Front Office Manager

Radisson Hotel Group (RHG)
Dammam, Saudi Arabia
10.2018 - 09.2019
  • Ensured compliance with FO policies and service standards while accommodating guest requests.
  • Reviewed hotel financials daily to maintain alignment with departmental budgets.
  • Designed and implemented training program's for front desk staff on hotel policies.
  • Maintained communication with HK, Sales, Finance, and other departments to enhance operational efficiency.
  • Checked current and future arrivals to pre-register VIP and special requests.
  • Planned work schedules, shifts, and holidays for Front Desk and night audit staff.
  • Hired, trained, and coached team members in effective guest issue resolution.

Front Office Supervisor

Swiss International Hotel (Al Hamra Dammam Hotel)
Dammam, Saudi Arabia
01.2014 - 01.2018
  • Assumed role of Receptionist, managing front desk operations and ensuring seamless visitor experience.
  • Reviewed shift logs regularly, identifying potential areas of improvement.
  • Collaborated with housekeeping department for seamless guest services.
  • Managed bookings and reservations to eliminate overbooking incidents.
  • Managed guest accounts with zero error, reviewing cashiers reports and verifying balances, banks and deposits.

Education

Bachelor's degree - Public Administration

King Faisal University
Online
09.2024 -

Executive development for tourism and hospitality

Dale Carnegie Training
London

Hospitality Experience program (administration and management)

Les Roche's
Switzerland

Hospitality Management Course

General Commission for Tourism & Antiquities
Saudi Arabia

Hospitality Management Course

CCEL
Canada

High School Diploma -

Al Qatif Private School
Saudi Arabia
01.2008 - 01.2010

Skills

  • Self-motivated and independent work
  • Ability to perform under pressure
  • Active listening and patience
  • Adaptability and quick learning
  • Innovative time-saving solutions
  • Property management expertise
  • Technical proficiency in Microsoft applications
  • Problem-solving skills
  • Legal knowledge of rental agreements
  • Verbal and written communication
  • Organizational and time management skills
  • Team collaboration
  • Opera PMS expertise
  • Microsoft Office Suite proficiency
  • Staff training and development
  • Reporting and documentation skills
  • Night audits management
  • Reception management

LNGG

English
Fluent
Arabic
Native

Timeline

Bachelor's degree - Public Administration

King Faisal University
09.2024 -

Assistant Front Office Manager

Kempinski Al Othman Hotel Al Khobar
03.2020 - 07.2025

Senior Service Manager/Acting Front Office Manager

Radisson Hotel Group (RHG)
10.2018 - 09.2019

Front Office Supervisor

Swiss International Hotel (Al Hamra Dammam Hotel)
01.2014 - 01.2018

High School Diploma -

Al Qatif Private School
01.2008 - 01.2010

Executive development for tourism and hospitality

Dale Carnegie Training

Hospitality Experience program (administration and management)

Les Roche's

Hospitality Management Course

General Commission for Tourism & Antiquities

Hospitality Management Course

CCEL

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Mohammed AlMshikhess