IT Technician
Al Jishah Charity Association
Al Ahsa
12.2023 - 02.2024
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Provided technical support to users via telephone or remote access.
- Installed and configured hardware, software, systems, networks, printers, and scanners.
- Resolved hardware issues including replacing parts as necessary.
- Performed troubleshooting on networking and connectivity issues to restore connections and network access.
- Set up user profiles on local machines according to established standards.
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Participated in team meetings to discuss project status updates.
- Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods.
- Documented repair processes and helped streamline procedures for future technical support actions.
- Responded quickly to emergency situations involving outages or data loss scenarios.
- Monitored ongoing service requests to verify timely and satisfactory completion, supporting exceptional satisfaction ratings.
- Maintained positive working relationship with fellow staff and management.
