Mohammed Almubarak
Summary
Experienced professional specialised in quality assurance and auditing, focusing on ensuring compliance and enhancing operational standards. Achieve seamless integration of quality protocols through keen analytical skills and thorough understanding of regulatory requirements. Drive continuous improvement and operational excellence by implementing robust auditing methodologies and fostering collaborative team environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Auditor
SMSA
01.2023 - Current
- Developed and implemented Quality Management Systems (QMS) in compliance with ISO 9001, 14001, and 45001 standards, ensuring alignment with legal demand and internal process improvements.
- Ensured adherence to operational standards by conducting periodic audits, and providing actionable feedback to management.
- Collaborated with department heads to integrate operational standards into daily practices, leading to enhanced efficiency and compliance.
- Evaluated and enhanced internal control systems to mitigate risks, and ensure operational integrity.
- Assisted operations managers in implementing quality control measures, resulting in increased compliance with ISO standards.
- Analysed Quality Management Systems objectives (KPIs) to ensure continuous improvement and compliance.
Customer Care Supervisor
National Company for Business Solutions
10.2018 - 12.2022
- Monitored and ensured compliance with quality service standards across all customer interaction channels at King Khalid Airport
- Conducted data analysis on customer complaints and inquiries, identifying key areas for improvement
- Managed and executed the Airport Service Quality & GACA Standard Quality Service survey projects, enhancing customer satisfaction and operational procedures
- Implemented process improvements that increased passenger satisfaction from 50% to 97%, demonstrating a strong ability to manage and enhance quality control processes.
Customer Service Agent
Smartlink
10.2017 - 10.2018
- Facilitated quality service delivery by guiding passengers through the airport, ensuring adherence to customer service standards
- Resolved passenger queries efficiently, contributing to improved customer satisfaction and operational quality
- Assisted in the implementation of customer service processes that aligned with organizational quality management objectives.
Education
Bachelor's degree - English Language
Prince Sattam bin Abdulaziz University
01.2017 -
Skills
- Root Cause Analysis
- Audit Project Management
- Compliance Evaluation
- Risk Assessment and Mitigation
- Audit Reporting and Documentation
- Attention to Detail
- Quality Management Systems, QMS
- Continuous Improvement
- Advanced Excel for Data Analysis
- Business Impact Analysis
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Certification
- Airport Service Quality Departure Survey Agent
- Quality Management System Internal Auditor ISO 9001:2015
- Integrated Management System Lead Auditor (ISO 9001:2015, 14001:2015, 45001:2018)
- Cybersecurity Essentials
- Risk Management ISO 31000:2018
- Business Continuity Management System ISO 22301:2019 Lead Auditor
Languages
Arabic
Native
English
Fluent
Timeline
Auditor
SMSA
01.2023 - Current
Customer Care Supervisor
National Company for Business Solutions
10.2018 - 12.2022
Customer Service Agent
Smartlink
10.2017 - 10.2018
Bachelor's degree - English Language
Prince Sattam bin Abdulaziz University
01.2017 -
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