MOHAMMED ALMULHIM
Riyadh,Riyadh Region
Overview
9
9
years of professional experience
4035
4035
years of post-secondary education
1
1
Certification
Work history
RPA Business Analyst
Gulf Business Solution - NWC Project
2025.03 - Current
- Managed and triaged incident tickets in ServiceNow, including categorization, assignment follow-up, and closure with clear resolution notes.
- Worked closely with the support team during go‑live to ensure a smooth rollout and rapid resolution of automation-related issues.
- Troubleshot UiPath automation process issues, investigated failures, and applied fixes/workarounds to restore stable workflow execution.
- Supported UiPath Orchestrator server operations by addressing SSL/HTTPS certificate-related issues (e.g., certificate validity, permissions, and binding) to maintain secure access and platform stability.
- Provided technical support to the team by clarifying process behavior, handling common issues, and guiding operational best practices.
- Created User Guides for automation processes, documenting purpose, prerequisites, step-by-step instructions, exception handling, and support/escalation contacts.
- Prepared Release Notes for process updates, documenting changes, fixes, known issues, and deployment considerations.
- Analyzed operational and administrative processes and identified RPA opportunities to reduce manual effort, errors, and processing time.
- Gathered and documented requirements from stakeholders and translated them into clear requirements documentation and solution design inputs to support automation delivery.
- Collaborated with IT and RPA developers to design and implement scalable automation workflows that improved operational efficiency.
Customer service officer - IT
AlJazira Bank
2017.01 - 2025.03
- Offered exceptional customer support, addressing and synthesizing feedback effectively.
- Resolved inquiries promptly, demonstrating strong problem-solving skills.
- Actively contributed to meetings, upgrading discussions on objectives and sales targets.
- Assisted customers in resolving technical issues with IT services and integrating payment gateways with e-commerce stores.
- Solved technical issues related to ATM machines and worked on the Cortex ATM program.
IT Coordinator
Mem Platform
2019.01 - 2021.01
- Resolve technical issues and provide support to users.
- Manage maintenance schedules and upgrades for systems and applications.
- Participate in technical team meetings to enhance technical performance.
- Document processes and analyze system performance.
- Develop and implement data security procedures.
- Collaborate with other departments to analyze technology needs.
- Part-time
Education
Bachelor's Degree - Law Department
Imam Mohammed Bin Saud Islamic University
Diploma - Computer Science
AlKhaleej Institute
Skills
- IT Governance
- Web Development
- HTML/CSS
- Business Risk Management
- User Support
- IT Change Management
- Information Security Management
- Release And Deployment
- Audit
- Problem Management
- Risk Management
- Governance
- Compliance
- Relationship Management
- Arabic
- English
Certification
- Integrated Data Privacy Professional (IDPP) OCEG - 2023
- Certified GRC Auditor (GRCA) OCEG - 2023
- Certified GRC Professional (GRCP) OCEG - 2023
- ITIL 4 Foundation PeopleCert - 2022
Courses
- Data Analysis (Excel) AlJazira Bank - 2023
- Risk Management Professional AlJazira Bank - 2023
- Project Management Professional Virginia Institute of Finance - 2022
- Certified Ethical Hacker (C|EH) Abad Institute - 2021
Timeline
RPA Business Analyst
Gulf Business Solution - NWC Project
2025.03 - Current
IT Coordinator
Mem Platform
2019.01 - 2021.01
Customer service officer - IT
AlJazira Bank
2017.01 - 2025.03
Bachelor's Degree - Law Department
Imam Mohammed Bin Saud Islamic University
Diploma - Computer Science
AlKhaleej Institute