Mohammed Almutairi
Riyadh,Saudi Arabia
Summary
Experienced IT specialist focused on technical support and troubleshooting. Capable of resolving complex IT issues swiftly to minimise downtime. Utilises deep knowledge of software, hardware, and network systems to enhance operational efficiency.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
IT technical support specialist
Alajlan Revira
03.2024 - Current
- Installed software updates, ensuring optimal system performance.
- Scanned systems, diagnosing and correcting equipment failures and performance issues.
- Provided quality customer service for enhanced user satisfaction.
- Logged and followed-up on unresolved issues and edge cases not covered by internal resources.
- Delivered complete set-up assistance for networking systems, IP phone equiment and related IT gear.
- Delivered reliable, high quality technical support to average of 100 users daily.
- Answered user questions about hardware and software operation to help resolve problems.
Project coordinator
Huawei Technologies
12.2021 - 02.2023
- Monitored project timelines to avoid delays.
- Coordinated project tasks, ensuring timely completion.
- Managed communication amongst project team members to foster collaboration.
- Worked closely with the Project Manager to define objectives, leading to clear guidelines.
Education
Diploma - Computer Network
Coallege Of technology
03.2019 - 01.2021
Skills
- Technical issues analysis
- Software update installation
- Hardware Maintenance
- Customer service expert
- Desktop support
- IT service ticketing systems
- Relationship-building
- Network configuration
- IT project coordination
- VLANs
- IT support
- TCP and IP networking
- User Support
- Network administration
Languages
English
Beginner
Certification
Successfully completed a project in network installation and maintenance, covering all aspects of infrastructure, including installation and operation of essential network devices such as Routers and Switches. Enhanced network security by installing and configuring the FortiGate device to ensure safety. Installed and operated necessary systems including Windows Server and Red Hat Linux, and resolved all technical issues related to device setup, network protection, and system operation.
Date: January 3, 2025
Timeline
IT technical support specialist
Alajlan Revira
03.2024 - Current
Project coordinator
Huawei Technologies
12.2021 - 02.2023
Diploma - Computer Network
Coallege Of technology
03.2019 - 01.2021
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