Mohammed Alnasser
Saudi Arabia
Summary
Accomplished professional with expertise in communication, collaborative team efforts. Proficient in Microsoft Power Platform, Visio workflow design, and Microsoft Copilot Studio. Skilled in Power BI visualisation, Active Directory management, SQL query writing, and Python programming. Demonstrated ability in system analysis and project leadership. Committed to leveraging technical skills to drive organisational success and innovation.
Overview
5
5
years of post-secondary education
1
1
Certification
Work History
IT intern
ARO Drilling
07.2024 - 12.2024
- Provided technical support and troubleshooting as part of the Service Desk and Applications team
- Created applications using Microsoft Power Platform to streamline business processes
- Designed chatbots using Microsoft Copilot Studio to enhance SharePoint and Teams integration
- Processed IT tickets and change requests using ManageEngine
- Managed user accounts with Active Directory for password resets and software installations
- Configured Cisco Call Manager to ensure optimal performance of telecommunication systems
- Developed and maintained process flowcharts using Microsoft Visio enhancing organisational communication
- Prepared passes for new visitors to IT meetings
- Developed dashboard analysing over 10,000 IT incidents from 2023 to 2024
Education
Bachelor's degree - Computer Science
Jubail Industrial College
Jubail, Eastern Province 09.2019 - 10.2024
Skills
- Proficient in communication
- Collaborative Team Efforts
- Microsoft Power Platform
- Visio workflow design
- Microsoft Copilot Studio
- Power BI Visualisation
- Active Directory Management
- SQL Query Writing
- Python programming
- System analysis
- Project leadership
Certification
- Tuwaiq: Cloud Computing Engineer, Alibaba Cloud,16/1/25
- Junior data science associate, INE & SDA bootcamp, 12/01/24
- Data Analysis and Visualization with Microsoft Power BI, Udacity, 10/01/24
- Python for Data Science, AI & Development, Coursera, 04/01/24
- Foundation: Data, Data, Everywhere, Coursera, 12/01/23
Timeline
IT intern
ARO Drilling
07.2024 - 12.2024
Bachelor's degree - Computer Science
Jubail Industrial College
09.2019 - 10.2024
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