Mohammed Alobaid
Riyadh,Saudi Arabia
Summary
Highly organised and adaptable professional with a strong foundation in time management, teamwork, and leadership. Demonstrates the ability to work effectively under pressure while excelling in self-learning and strategic problem-solving. Committed to delivering results through meticulous planning and collaboration, with a focus on continuous improvement and achieving organisational goals.
Overview
11
11
years of professional experience
Work history
Oman Air representative
Saudi Ground Service Company
Riyadh
12.2024 - 06.2025
- Monitor the operational status of flights and coordinate with relevant departments (e.g., gate, ground crew, flight operations) for timely departures and arrivals.
- Oversee daily airport operations, including check-in, boarding, baggage handling, and other services.
- Handle and resolve customer complaints and issues promptly and effectively, maintaining high customer satisfaction.
- Assist passengers with special needs, such as unaccompanied minors, elderly travelers, or those with disabilities.
- Ensure compliance with Oman Air policies and local regulations regarding baggage handling, security checks, and passenger handling.
- Communicate flight delays, cancellations, or changes to passengers and ensure they are informed and assisted as needed.
- Prepare and submit daily/weekly reports on operations, customer feedback, and team performance.
- Conduct regular briefings or meetings with the team to address issues, provide updates, and maintain high morale.
Operations superviser
Saudi Ground Service Company
Riyadh
01.2021 - 06.2025
- Plan airside challenge and provide alternative plans to management or airline.
- Performing quality control-and monitor operations KPIs, periodically review the required KPIs and assuring the direct employees completed the assign goals.
- Assure aerodrome operation is carried according to service level agreement (SLA) between airline and ground handling.
- Maintain safety procedure to assure all activities do not harm any persons or equipment.
- Monitoring the employee performance to ensure smooth operation safely and with high quality service.
SR Customer service
Saudi Ground Service Company
Riyadh
01.2018 - 12.2020
- Evaluate & analyze the daily performance and the problems that caused delays in flight.
- Plan and organize daily challenges.
- Team leader.
Customer Service Agent
Saudi Ground Service Company
Riyadh
05.2014 - 12.2017
Education
Bachelor - business administration
Imam Mohammed Ibn Saud University
Courses - English course
ELS Institute
Skills
- Time management
- Team work/ leader
- Work under pressure
- Self-learning
- Plan and problem solve
Languages
Arabic
Native
English
Upper intermediate (B2)
Timeline
Oman Air representative
Saudi Ground Service Company
12.2024 - 06.2025
Operations superviser
Saudi Ground Service Company
01.2021 - 06.2025
SR Customer service
Saudi Ground Service Company
01.2018 - 12.2020
Customer Service Agent
Saudi Ground Service Company
05.2014 - 12.2017
Courses - English course
ELS Institute
Bachelor - business administration
Imam Mohammed Ibn Saud University
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