Summary
Overview
Work history
Education
Skills
Languages
Timeline
AssistantManager

MOHAMMED ALOBAIDI

Al Nairyah

Summary

Professional Optician with extensive expertise in diverse optometry services, from Eye test to making galsses. Working with meticulous attention to accuracy and exceptional efficiency, ensuring outstanding levels of clinical care and continued positive outcomes for patients. Accomplished Optician with [8] years of professional experience, aiding positive improvements in patients' eye health through diligent assessment and diagnosis. Working with meticulous attention to detail and accuracy for effective, efficient optical care services. Diligent Optician with extensive experience in the effective, efficient diagnosis and care of diverse optical issues. ensuring outstanding levels of clinical care for continued customer satisfaction and loyalty. Highly-skilled Optician of 8 years, continually seeking positive patient solutions for enhanced customer care and optimised optical services. Energetic assistant eager to contribute value to high-performing team. Completes tasks with precision and focus on accuracy.

Overview

10
10
years of professional experience
3
3
years of post-secondary education

Work history

Technician-Optics

Ministry of Health
Al Nairyah, DAMMAM
11.2019 - Current
  • Worked efficiently to consistently meet patient appointment timeframes, enhancing overall business productivity.
  • Provided thorough glasses and contact lens fitting and aftercare service with outstanding levels of customer care.
  • Advised customers on spectacle and sunglass choices based on prescription, style and budget.
  • Monitored on-site inventory for consistent availability of optical instruments and products.
  • Safeguarded sensitive data with strict adherence to privacy protocols.
  • Educated customers on lens and frame requirements to assist in decision-making.
  • Supported health and safety with consistent cleaning and sanitisation of high-touch areas.
  • Managed patient files and database updates for timely data tracking.
  • Cleaned and organised reception area to maintain welcoming environment.
  • Answered inbound calls and enquiries to provide top-level service.
  • Prepared patients, rooms and equipment to support eye exam needs.

Technician-Optics

Magrabi optical
Jeddah, Mecca Region
08.2013 - 03.2018
  • Assisted customers with questions related to eye care, handling up to [10] enquiries per [1 day].
  • Boosted customer retention rate from [80]% to [95]% through positive interactions and ongoing appreciation.
  • Ensured quality of service by maintaining accurate records of customer prescriptions and work orders in patient file.
  • Achieved optimal eyeglass fit, adjusting frame and lens position to fit customers' facial structure.
  • Inspected optical components, identifying and diagnosing defects with 100% accuracy.
  • Placed timely, accurate eyeglass orders to minimise delays and guarantee customer satisfaction.
  • Eliminated risk of infection by educating clients about contact lens care and visual hygiene.
  • Dispensed corrective lenses and explained at-home contact lens care to support customer satisfaction.
  • Safeguarded customer data with strict attention to both digital and hardcopy records management.
  • Advised customers on selection and maintenance of eyeglasses and frames.
  • Used lensometer to take measurements for new lens prescriptions
  • Educated customers on risks and benefits of proposed treatments to foster informed consent.
  • Monitored inventory levels and reported replenishment needs.
  • Measured customer facial and eye areas to achieve proper fit for eyeglasses.
  • Repaired or replaced damaged lenses for customers' spectacles.
  • Build rapport with suppliers and service providers to establish positive, profitable cooperation and contract negotiation.
  • Interpreted optical prescriptions to evaluate and meet customer needs.
  • Complied with regional and national health legislation related to delivery of healthcare services.
  • Assisted customers in understanding types of contact lenses and other optical devices for performance and comfort.
  • Communicated with customers to explain optical needs and recommend appropriate products and services.
  • Prepared optical laboratory work orders for lenses and contact lenses.
  • Verified quality and accuracy of finished optical appliances.

Education

2.42 - Technician-Optics

SAUDI INSTITUTE FOR HEALTH SERVICES
Jeddah, Mecca Region
03.2010 - 08.2013

Skills

  • Examination and diagnosis
  • Patient aftercare
  • Contact lens fitting
  • Eye tests
  • Patient reporting
  • Optical aftercare
  • Glasses fitting
  • Retinal imaging
  • Single vision lensesEye drop administration
  • Frame repairs and adjustments
  • Optical fashion
  • Eyeglass care instruction
  • Frame selection

Languages

Arabic
Native
English
Intermediate

Timeline

Technician-Optics

Ministry of Health
11.2019 - Current

Technician-Optics

Magrabi optical
08.2013 - 03.2018

2.42 - Technician-Optics

SAUDI INSTITUTE FOR HEALTH SERVICES
03.2010 - 08.2013
MOHAMMED ALOBAIDI