Communicate directly with the stakeholders to collect the needed.
Conduct study analysis for the referred projects.
Provide the long and short-term solutions.
Prioritize project requirements and suggest allocation of resources based on their importance.
Identify the potential problems that may work as barrier for the completion of project.
Coordinate with the project management office team to create an action plans for the referred projects.
Provide recommendations to achieve goals.
Prepare presentations to show progress updates on projects they work on.
Respects patients and their families to promote a patient-centered care culture.
Participates in and supports quality improvement and patient safety activities as an individual or as part of a multidisciplinary team.
Performs other job related duties, as assigned.
Follow up Specialist 1
King Abdullah Bin Abdulaziz University Hospital
08.2018 - 02.2022
Carry out necessary supervision and investigations at the various centers and departments of the hospital to ensure work rightness and validity.
Conduct inspection rounds at the various centers and departments to identify deficiencies and to detect cases of breach or delay in work duties, to work on correcting any defect in cooperation with the centers and to notify professional bodies.
Monitor progress of work at the hospital to ensure its compliance with the approved regulations, by-laws and procedures.
To look at complaints that are referred by the CEO concerning the financial and administrative violations.
Conduct or participate in investigations of incidents that are detected through monitoring, and other referrals from the CEO.
Monitor punctuality of staff attendance in coordination with the centers, the executives and other departments of the hospital.
Respond to the supervisory bodies' observations in coordination with the centers, the executives and other departments of the hospital.
Respond to the supervisory bodies' observations in coordination with the Legal Affairs and concerned centers and departments.
To Develop and practice the concept of self-observation among employees of the hospital and affiliated centers.
Organize and keep all documents and follow-up related information in a way that facilitate quick retrieval.
Provide suggestions on how to facilitate work related procedures.
Develop the department's workforce plan.
Submit periodic reports regarding the department's activities, and necessary recommendations and proposals for work improvement
Assistant Manager
Alshaya international company
08.2017 - 05.2018
Managed staff effectively, ensuring smooth workflow and optimal performance.
Implemented cost control measures to enhance financial efficiency.
Facilitated clear and efficient communication within the team and across departments.
Spearheaded stock management strategies to optimize inventory levels and meet demand.
Enforced HR policies to foster a positive and compliant work environment.
Directed visual merchandising initiatives to enhance product presentation and customer experience.
Conducted regular performance evaluations and provided constructive feedback to improve team dynamics.
Supervisor of Quality
Enayah
01.2016 - 01.2017
Addressed process and policy issues to ensure smooth operations.
Enhanced overall operational efficiency within the Quality Department.
Provided exceptional client support.
Implemented strategic solutions to resolve process and policy challenges.
Led initiatives to improve overall departmental operations.
Conducted regular assessments to ensure compliance with quality standards.
Planning Specialist
Ministry Of Social Affairs
01.2012 - 03.2013
Executed designated special projects as directed by the official.
Aided in the planning of programs, development of policies, and formulation of procedures.
Participated in the development and analysis of budgets, ensuring financial alignment with organizational goals.
Represented the official in meetings, ensuring effective communication and representation.
Assisted in the implementation of policies and procedures, ensuring seamless integration into daily operations.
Customer Service Representative
Makkah Charitable Foundation
01.2010 - 06.2011
Provided personalized recommendations of products or services, offering comprehensive explanations to customers.
Liaised with vendors to address back order availability, upcoming inventory, and special orders.
Resolved customer concerns and issues promptly, maintaining a high level of customer satisfaction.
Managed and updated customer accounts, ensuring accurate and up-to-date information.
Addressed customer inquiries and requests for products and services.
Education
MBA - Business Administration
Saudi Electronic University
Riyadh
06.2022
Bachelor of Business Administration -
Imam Mohammed Bin Saud University
Riyadh, 01
2011
Skills
Annual reports
Fraud investigations
Daily Audits
Regulations and compliance
Case tracking and follow up
Incident Follow Up
Follow-up skills
Follow-up requirements
Solid language skills in Arabic and English
Ability to speak in public and manage group presentations
Experience of working with larger teams and handling conflicts wisely
Process Improvement
Daily Reporting
Internal Auditing
Certification
PMP - Project Management Professional
Committees
Member of the Anti-Corruption Commission at ministry of social affairs
Coordinator of the Committee for training and scholarship at ministry of social affairs
Follow up & internal audit representative on Recruitment Interview Committee for Non-Health Care Professional Jobs At King Abdullah Ibn Abdulaziz University hospital (KAAUH)
Trainings and Workshops
Management Training Programme | Alshaya International Trading Company | May 2018
How to Implement Rabeez Quality System | Tam Advanced Management Services | Nov 2016
Achievements
Implemented ISO9001 certification for the charity through dedicated efforts and commitment | Enayah
Attained the Rabiz Quality certificate for the charity, showcasing excellence in quality management | Enayah
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