MOHAMMED ALOTAIBI
Makkah,,02
Summary
Proven track record in enhancing customer satisfaction at Kidana Company through exceptional service and problem-solving skills. Expert in project management and communication, significantly improving team efficiency and workflow. Achieved notable success in employee engagement and operational improvements, contributing to organizational goals with flexibility and responsibility.
Overview
1
1
year of professional experience
Work History
Customer Service
Kidana Company
05.2024 - 08.2024
- Provided exceptional customer service to customers.
- Established and maintained client rapport by utilizing quality customer service.
- Maintained exceptional customer service standards throughout every shift.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Interacted with customers and employees to resolve customer service concerns.
- Resolved customer service escalations to promote mutually beneficial outcomes.
Observer
General Presidency of the Affairs of Holly Mosque
02.2023 - 06.2023
- Collected, arranged, and input information into database system.
- Generated reports detailing findings and recommendations.
- Educated staff on organizational mission and goals to help employees achieve success.
- Developed effective improvement plans in alignment with goals and specifications.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Education
Bachelor of Computer Engineering -
UQU UNIVERSITY
Makkah, Saudi Arabia01-2025
High School - Natural Sciences
Enjaz High School
Makkah, Saudi Arabia01-2021
Skills
- Employee engagement
- Project management
- Problem Solving
- Responsibility
- Flexibility
- Communication Skills
- Teamwork
- Time management
- Work under pressure
Languages
Arabic
Native language
English
Upper intermediate
B2
Timeline
Customer Service
Kidana Company
05.2024 - 08.2024
Observer
General Presidency of the Affairs of Holly Mosque
02.2023 - 06.2023
Bachelor of Computer Engineering -
UQU UNIVERSITY
High School - Natural Sciences
Enjaz High School
Similar Profiles
Mohammed RashidMohammed Rashid
Executive Director – Human Capital at Kidana Development CompanyExecutive Director – Human Capital at Kidana Development Company
Sherif HedaitSherif Hedait
Chief Officer Real-estate Dev & Asset Management. at Kidana Development CompanyChief Officer Real-estate Dev & Asset Management. at Kidana Development Company
Yahya ShabrawishiYahya Shabrawishi
Cybersecurity Intern at KidanaCybersecurity Intern at Kidana