Mohammed Aloud
Riyadh
Summary
Highly organized and dependable professional skilled in efficiently managing multiple priorities while maintaining a positive attitude. Demonstrates willingness to assume additional responsibilities to achieve team goals. Expertise in operations, logistics, invoices, planning, and ensuring customer success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Crew (Planning & Scheduling & Logistics) OCC
The Helicopter Company
09.2022 - Current
- Coordinated training sessions for new hires, contributing to a well-prepared and efficient workforce.
- Assisted with recruitment efforts, helping to identify qualified candidates for open positions within the team.
- Implemented a cross-training program that increased overall flexibility within the workforce.
- Set schedules for 180+ staff by planning and designating shifts and hours.
- Developed and executed pre-construction milestones on project schedule.
- Consulted with clients to define objectives and develop scopes.
- Implemented cost-saving measures in ingredient usage without sacrificing taste or presentation standards.
- Proactively identified potential crew shortages through analysis of historical data and workforce trends, allowing for timely adjustments to be made in scheduling plans.
- Managed transportation logistics for safe, timely, and cost-effective delivery of goods and services.
- Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.
Account Manager - Operation
Foodics
03.2022 - 10.2022
- Expanded client base by identifying and targeting new business opportunities through market research and analysis.
- Used Salesforce to handle current portfolio and prospective leads.
- Secured high-value accounts through building rapport with key decision-makers, understanding their needs, and presenting customized solutions tailored to their requirements.
- Established long-term partnerships with key stakeholders, fostering trust and collaboration for mutual success.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Client Service Representative & Relations
Amlak News
08.2021 - 03.2022
- Maintained accurate record-keeping with proactive attention to client information updates.
- Maintained detailed records of client interactions, allowing for better understanding of needs and preferences for future engagements.
- Educated customers about billing, payment processing and support policies and procedures.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Promptly responded to inquiries and requests from prospective customers.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
Teller
Bank Albilad
03.2019 - 03.2020
- Company Overview: Riyadh, Saudi Arabia
- Assisted Customers In Bank Operations, Including Opening Accounts, Accessing Safe Deposit Boxes And Cash Point Operations
- Recommended Bank Products And Services To Current And Prospective Customers
- Riyadh, Saudi Arabia
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Generated monthly reports on customer activity and customer feedback.
Education
Bachelor of Business Administration - Business Management & Minor CIS
Kent State University
Kent Ohio 01.2018
Skills
- Business development and planning
- Account servicing skills
- CRM proficiency
- ERP systems proficiency
- Advanced planning
- Business operations proficiency
- Quality control experience
- Update records
- Communication Skills
Languages
Arabic
English
Area Of Expertise
- Operations
- Financial Management
- Marketing, Sales And Customer Service
- Communication And Negotiation
- Networking
- Scheduling
- Planning
- Invoices
- Logistics
- Customer Success
- Businesses Development
Certification
Data Analysis & Dashboard Reporting in Excel & Presentation Design and Delivery
Timeline
Crew (Planning & Scheduling & Logistics) OCC
The Helicopter Company
09.2022 - Current
Account Manager - Operation
Foodics
03.2022 - 10.2022
Client Service Representative & Relations
Amlak News
08.2021 - 03.2022
Teller
Bank Albilad
03.2019 - 03.2020
Bachelor of Business Administration - Business Management & Minor CIS
Kent State University
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