Mohammed Al Qahtani

- Assist the Director in leading and managing both social services and health volunteering initiatives.
- Supervise staff and volunteers, providing guidance and support in their roles.

- Assess available resources in the community and refer patients to the recommended outside agencies, including Ministry of Human Resources & Social Services, rehabilitation Centers, charity organizations, special Educations, school and other facilities in which patients can benefit.

- Collaborate in designing, implementing, and evaluating social services and health volunteering programs.
- Ensure programs meet patients needs and align with organizational objectives.

- Oversee the communication and retention of volunteers in health and social services.
- Develop volunteer orientation and training programs to ensure volunteers are well-prepared.

• Ensure high-quality service for patients by addressing inquiries, concerns, and complaints effectively.
• Oversee the scheduling of patient appointments and follow-up communications.
• Improved staff efficiency through the development of comprehensive training programs and performance evaluation systems.
• Streamlined communication between departments, resulting in more efficient care coordination and an improved overall patient experience.

• Managed referral processes effectively, facilitating timely access to specialized care for patients in need of additional services beyond primary care offerings.
• Facilitated smooth clinic operations by assisting with administrative tasks such as filing, billing, and insurance verification.
• Served as a critical point of contact for patients during emergencies or after-hours situations, providing appropriate guidance and support during challenging moments.