Summary
Overview
Work history
Education
Skills
Languages
Certification
References
Timeline
Generic

Mohammed AlQushah

Riyadh,Saudi Arabia

Summary

Digital Transformation Manager with a proven track record in leading technology initiatives across ERP, CRM, and HRMS platforms. Expertise in optimising operational efficiency and aligning IT solutions with business objectives. Strong background in managing ERP transitions and ensuring regulatory compliance.

Overview

12
12
years of professional experience
6
6
years of post-secondary education
1
1
Certification

Work history

Digital Transformation Manager

MachinesTalk
Riyadh, Saudi Arabia
01.2021 - 09.2025
  • Led digital transformation initiatives across Finance, Sales, HR, and IT to optimise processes and improve system performance.
  • Managed ERP transitions, ensuring business continuity and effective change management during migrations.
  • Collaborated with finance stakeholders to design, configure, and support ERP modules—covering transaction processing, fixed asset tracking, and inventory aging—while coordinating release cycles, feature enhancements, and bug fixes to align system functionality with evolving business needs
  • Led the migration from Microsoft Dynamics 365 CRM to Salesforce, designing and implementing key modules—including Sales, Case Management, Asset Management, and Work Orders—which improved system efficiency and boosted user adoption.
  • Implemented HRMS using Jisr, significantly reducing manual tasks and enhancing employee lifecycle management..
  • Integrated and managed e-invoicing with ZATCA platform, ensuring full regulatory compliance and automation of invoicing workflows.
  • Enhanced operational efficiency and customer engagement by designing automated workflows, custom functionalities, and interactive reports and dashboards within Salesforce.
  • Led multi-system API integration projects, enabling real-time data exchange between ERP, CRM, HRMS, and external platforms to support seamless operations.
  • Translated complex business requirements into technical specifications; partnered with cross-functional teams to deliver scalable, on-time solutions.
  • Ensured enterprise data security and regulatory compliance:
    Successfully completed Aramco CCC cybersecurity certification.
    Passed CRF audit compliance with full adherence to security and governance standards.
  • Managed vendor relationships and software procurement—negotiated contracts and optimized licensing, achieving significant cost savings.
  • Executed business process reengineering to eliminate inefficiencies, streamline operations, and enhance organizational agility.

System Engineer

MachinesTalk
Riyadh, Saudi Arabia
11.2017 - 12.2020
  • Managing & monitoring system performance and ensuring reliability and availability.
  • Installing, configuring and maintaining operating systems, application software.
  • Diagnosed and trouble-shooting UNIX and Windows processing problems and applied solutions to increase company efficiency.
  • Install and configure Servers.
  • Troubleshooting server-side issues.
  • Administration of VMware - vSphere environment.
  • Consistently met deadlines for requirements of all production work orders.
  • Manage administrative activities of Microsoft Dynamics 365 Finance and Operation, Jira, SharePoint, 3CX and Microsoft Customer Relationship Management.
  • Liaising with 3rd party vendors, IT providers, etc. for support where required.
  • Maintain and supervise inventory.
  • Documenting policies and procedures.
  • Database Administrator.

Help Desk

NOMD
Riyadh, Saudi Arabia
02.2014 - 10.2017
  • Monitored and responded promptly to incoming IT support requests, ensuring timely resolution of technical issues.
  • Maintained computer systems, servers, and peripheral devices to ensure optimal performance and minimal downtime.
  • Provided technical support for PCs, printers, servers, and related hardware (monitors, keyboards, mice, hard drives, etc.).
  • Assisted in onboarding and IT setup of new users, including account creation, hardware provisioning, and system access.
  • Managed IT inventory, tracking all hardware, software, and licensed users to ensure compliance and readiness.
  • Installed, configured, and upgraded software on user machines, ensuring compatibility and security standards were met.

Site Survey Engineer

Abrar Communication Co
Riyadh, Saudi Arabia
05.2013 - 12.2013
  • Conducted detailed site surveys and assessments to evaluate feasibility for tower construction and network link availability
  • prepared comprehensive site visit reports to support engineering and deployment decisions.

Education

Bachelor - Electronic & Telecommunication Engineering

University of Aden
07.2007 - 01.2013

Skills

  • Leadership Skills
  • ERP, CRM, and HRMS Implementation & Management
  • Project Management
  • Data Security & Governance Compliance
  • Technical roadmap development
  • Business Process Re-engineering
  • Vendor Management & Contract Negotiation
  • Change Management & Requirement Tracking


Languages

Arabic
Native
English
Advanced

Certification

Professional Business Analyst at PMI

ADX201- Administration Essentials for New Admins in Lightning Experience. at EI-TECHNOLOGIES
MENA

References

References available upon request.

Timeline

Digital Transformation Manager

MachinesTalk
01.2021 - 09.2025

System Engineer

MachinesTalk
11.2017 - 12.2020

Help Desk

NOMD
02.2014 - 10.2017

Site Survey Engineer

Abrar Communication Co
05.2013 - 12.2013

Bachelor - Electronic & Telecommunication Engineering

University of Aden
07.2007 - 01.2013

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Mohammed AlQushah