Continuous evaluation of proposed concepts to enhance project viability and success
Analyzing developmental and creative ideas, measuring their continuity, and evaluating them
Gathering and analyzing data to derive meaningful insights and support informed decision-making
Preparing detailed analytical dashboards to support decision-making via Power BI
Preparing conceptual models for ideas for development (BRD)
Preparing and designing presentations and performance follow-up reports
Creativity and innovation to develop the electronic services of the Ministry
Senior business development executive
AHAD Business Services, Ministry of Industry
Riyadh, Saudi Arabia
01.2023 - Current
Supervising electronic services for all types of industrial services, for example, but not limited to (certificate of origin, industrial system, customs exemption)
Monitoring of processors and auditors on industrial services in terms of quality and performance
Creation of periodic reports (KPIs) for all services provided and follow-up
Manage the electronic services dashboard and reflect the results on Power BI
Manage the CRM system to resolve customer complaints and requests
Committed to optimizing organizational performance through continuous improvement and proactive problem-solving
Build and maintain positive and respectful relationships with my colleagues, embodying the company's positive image in my interactions.
Operations Supervisor
THIQAH, Ministry of Commerce
Riyadh, Saudi Arabia
01.2018 - 01.2020
Leading the project to transform the Certificate of Origin service from a Bedouin service into a fully electronic system "The Certificate of Origin System"
Automating the electronic statement system facilitating its operations and developing it to improve the beneficiary's experience
Automating the gold and minerals licensing system and linking it with Baladi service
Preparing and designing management policies and establishing basic objectives
Follow-up the implementation of policies, development of procedures, and achievement of management goals
Monitoring the effectiveness of departments, improving operations, and achieving general objectives
Senior Sales Specialist
Customer Service Department
Riyadh, Saudi Arabia
01.2017 - 01.2018
Preparing periodic reports on sales performance and progress
Analyzing data, setting goals, and making corrective decisions
Monitor and analyze market trends and competition
Provide periodic reports and analyses to the sales department
Solve problems and respond to customer needs effectively
Exchange information and communicate with other teams
Giving lectures and lessons on Apple devices
Education
Bachelor of Business Administration -
California State University, Stanislaus, United State
08.2013 - 08.2017
Skills
Business development
Product development
Analytical problem solving
Data modelling
Data analysis
Database Management
Graphic design proficiency
Process improvement strategies
Customer relation management
Stakeholder relationship management
Tableau
Power BI
SQL analytics
MS Office proficiency
Orientation and onboarding
Flexible team player
Languages
English
Fluent
Arabic
Native
Certification
Google Data Analytics Professional Certificate
Professional certification in Microsoft Power BI
Certified Professional Network Engineer
Certified Key Performance Indicators Professional
Timeline
Senior business development executive - AHAD Business Services, Ministry of Industry
01.2023 - Current
Business development specialist - AHAD Business Services, Ministry of Commerce
01.2020 - 12.2022
Operations Supervisor - THIQAH, Ministry of Commerce
01.2018 - 01.2020
Senior Sales Specialist - Customer Service Department
01.2017 - 01.2018
California State University, Stanislaus - Bachelor of Business Administration,
Sr Executive Officer Policy & Research at Services Export Promotion Council, Ministry of Commerce & Industries, Government of IndiaSr Executive Officer Policy & Research at Services Export Promotion Council, Ministry of Commerce & Industries, Government of India