Mohammed Alsafhe
Jeddah,Mecca Region
Summary
Accomplished professional specializing in technical troubleshooting and system enhancement. Proficient in operating systems and Microsoft Office, ensuring effective inventory control and time management. Strong communication and problem-solving skills drive continuous improvement and operational excellence &To leverage my technical expertise and problem-solving skills to contribute to innovative IT solutions, while continuously learning and advancing in areas such as cloud computing and Networking
Overview
4
4
years of professional experience
1
1
Certification
Work history
IT technician
VOCO JEDDHA GATE
Jeddah, Mecca Region
07.2025 - Current
- Executed routine audits on systems and software, implementing necessary changes promptly.
- Streamlined IT processes to enhance overall efficiency.
- Maintained accurate IT inventory, tracking all equipment in use.
- Collaborated with team members to achieve project deadlines successfully.
- Enhanced system performance through regular maintenance and updates.
- Installed operating systems and applications, maintaining a high level of reliability.
- install RJ45 connecter / network modular / patch panel port
- working on sound mixers for sound connection and mixing of zones for video and audio / Troubleshooting of video and audio problems
Supermarket supervisor
Lulu Hyper
Jeddah, Mecca Region
01.2024 - 01.2025
- Resolved customer complaints, sustaining positive store reputation.
- Handled escalated issues, ensuring customer satisfaction.
- Conducted precise inventory checks to manage stock control.
- Maintained open communication with management on operational matters.
- Resolved critical system bugs ensuring minimal disruption to work flow.
Customer service representative
Danube
Jeddah, Mecca Region
09.2021 - 09.2022
- Managed high volume of inbound calls to resolve customer issues promptly.
- Handled complaints and inquiries to enhance customer satisfaction.
- Cultivated strong relationships with customers, boosting brand loyalty and repeat business.
Education
Diploma - Applied Computing and Network Technology
KING ABDULAZIZI UNIVERSTY (Graduation will be this year)
Jeddah, Mecca Region 01.2022 -
Skills
- Technical troubleshooting
- System optimization
- Inventory control
- Communication skills
- Problem solving
- Time management
- Operating systems knowledge
- Microsoft Office proficiency
Certification
- Certificate: Introduction to Networks, (Cisco Networking Academy)
- Certificate Artificial Intelligence Concepts and Advanced Applications (Saudi Data & AI Authority)
- Certificate skills for dealing with work stress (KAU)
Languages
English, Advanced
Timeline
IT technician
VOCO JEDDHA GATE
07.2025 - Current
Supermarket supervisor
Lulu Hyper
01.2024 - 01.2025
Diploma - Applied Computing and Network Technology
KING ABDULAZIZI UNIVERSTY (Graduation will be this year)
01.2022 -
Customer service representative
Danube
09.2021 - 09.2022