MOHAMMED ALSARRAR
Abha city,Saudi Arabia
Summary
As a results-driven Accountant, I offer extensive expertise in general ledger accounting, auditing, and tax return filing. I have a proven track record in developing and preparing comprehensive audit reports, ensuring accuracy and compliance with financial regulations.
I am highly skilled in cost accounting and committed to maintaining precise and well-organized financial records. My proficiency in Microsoft Office enhances operational efficiency, while my experience in account reconciliations, adjustments, and issuing credit and debit notes demonstrates my versatility.
In addition, I have experience in customer service and sales, which has enabled me to understand customer needs and build strong professional relationships. I also possess a substantial customer database, which I leverage strategically to support business growth and maximize sales opportunities.
With strong problem-solving abilities, I effectively analyse financial data and address complex challenges with accuracy and confidence.
Overview
5
5
years of professional experience
Work history
CUSTOMER SERVICE SUPERVISOR
Al-Fairs Rent a Car
Abha
2025.09 - 2026.04
- Managing a team of customer service representatives to ensure high-quality customer support.
- Monitoring Key Performance Indicators (KPIs) to measure and improve customer service efficiency and effectiveness.
- Conducting regular training sessions to enhance the team's customer service skills and knowledge.
- Resolving escalated customer issues while ensuring customer satisfaction and maintaining the company's reputation.
- Implementing customer feedback systems to collect insights and improve service quality.
- Collaborating with other departments to streamline customer service procedures and policies.
- Preparing and analysing reports related to team performance, customer satisfaction, and service metrics.
- Recruiting, hiring, and onboarding new customer service employees to build a high-performance team.
- Conducting regular performance evaluations and providing constructive feedback to team members.
- Developing and maintaining a knowledge base of product information to support customer inquiries.
- Reviewing tickets daily and listening to calls to measure customer satisfaction and evaluate team performance.
- Ensuring First Call Resolution (FCR) by quickly understanding customer needs and resolving issues efficiently from the first contact.
- Ensuring tickets escalated to relevant departments are closed within 24 hours of being raised.
- Enhanced customer service delivery by providing training to new staff members.
ACCOUNTANT
Al Rashed Cement Company
Khobar
2023.05 - 2025.07
- Knowledge of fixed assets accounting, including recording fixed assets in the accounting system.
- Experience in fixed assets depreciation methods and calculating depreciation for financial reporting purposes.
- Developed and prepared detailed reports on audit findings.
- Accounts receivable adjustments and issuance of credit notes and debit notes.
- Receiving imported goods and ensuring quantities match purchase orders and records.
- Annual inventory management and stock reconciliation.
- Daily issuance of cash sales invoices.
- Daily follow-up with the sales department to ensure deposited amounts are received across all regions.
- Weekly updating of cash sales cost prices in coordination with sales managers.
- Reviewing accounts to identify discrepancies and performing necessary reconciliations.
- Checking cash on hand, accounts receivable, and accounts payable to ensure accuracy of financial records.
CUSTOMER SERVICE MANAGER
Wejahat Recruitment Office
Abha
2021.01 - 2023.03
- We are keen to increase the number of customers and serve them better.
- Full knowledge of using the Absher platform to serve my company for all services on the platform.
- Knowledge of the Musaned system for obtaining visas.
- Authorized by my company to represent it before the Ministry of Labor, the Labor Court, and most sectors of the Ministry of Interior.
- I hold meetings with the owners and present them with the reports required of me on a monthly.
Education
King Khalid University
Abha 2001.04 -
Skills
- Fixed asset register maintenance
- Fixed asset accounting
- Accounts receivable maintenance
- VAT return preparation
- Communication proficiency
- Cost allocation
- Financial reporting expertise
- Taxation knowledge
- KPIs setting and tracking
- Complaint management
- Sales expertise
- Excel proficiency
- Customer complaint management
- Fresh sales CRM
LANGUAGE
English
Upper intermediate
Timeline
CUSTOMER SERVICE SUPERVISOR
Al-Fairs Rent a Car
2025.09 - 2026.04
ACCOUNTANT
Al Rashed Cement Company
2023.05 - 2025.07
CUSTOMER SERVICE MANAGER
Wejahat Recruitment Office
2021.01 - 2023.03
King Khalid University
2001.04 -