Mohammed Alsawaji
IT
Riyadh,Saudi Arabia
Summary
Versatile professional with extensive experience in customer service and technical support. Proven ability to communicate effectively and organize tasks efficiently in high-pressure settings. Dedicated to providing outstanding service and enhancing team performance.
Overview
12
12
years of professional experience
Work History
Retail Outlet
Aramex
Riyadh, Saudi Arabia
01.2026 - Current
- Worked flexibly across multiple customer access points.
- Assisted customers in finding products, offering detailed information to increase sales and enhance shopping experience.
- Handled customer shipments at customer service desk.
IT Technician
MAPA Construction And Trade Co. Inc.
Riyadh, SaudiArabia
07.2016 - 05.2019
- Managed inventory of technical supplies, tracking stock levels and procurement timelines.
IT Support
Henner Company LTD.
Riyadh, SaudiArabia
06.2014 - 03.2018
- Managed coordination with IT support to diagnose and resolve registration system technical issues.
Education
Higher National Diploma - Computer System
01-2013
Diploma of Higher Education - Information Technology
01-2012
Skills
- Point of sale systems
- Store management
- Customer service
- Sales and marketing strategy
- Operations support
- Help desk support
- Software installation
- Operating systems support
- Data analysis
- Time management
- Communication skills
Languages
Arabic
First Language
English
Advanced
C1
Timeline
Retail Outlet - Aramex
01.2026 - Current
IT Technician - MAPA Construction And Trade Co. Inc.
07.2016 - 05.2019
IT Support - Henner Company LTD.
06.2014 - 03.2018
Intech institute of technology - Higher National Diploma, Computer System
Intech institute of technology - Diploma of Higher Education, Information Technology