Mohammed Al Sayed

• Produced monthly reports to update staff and management on challenges and successes.
• Monitored and improved team performance to ensure operational targets were met or surpassed with consistency.
• Worked closely with management team to identify and mitigate potential operational risks.
• Improved productivity and customer service levels in collaboration with [Operation] manager.
• Supervised [Number] staff, overseeing training and development needs.
• Forged strong relationships with stakeholders, communicating effectively and handling urgent requests.
• Reconfigured daily operations in light of anticipated and unforeseen obstacles.
• Managed and motivated high-performing teams for successful KPI attainment.
• Reduced costs and improved operations by analysing processes and customer feedback.
• Developed, recommended and implemented strategies to improve employee work quality and speed.
• Supervised daily operations, acting as point of contact for any queries or obstacles.
• Established and communication daily priorities to guide team activities.
• Oversaw equipment availability and maintenance to guarantee optimal operations.

•Managing personnel affairs within the arena and solving their problems through coordination with the Human Resources Department. •

Ensuring the application of safety and security standards within the arena to achieve the safety of workers. •Coordinating the movement of containers inside the yard by following their movements, and providing them with empty areas inside the yard to facilitate their entry and exit. •Managing container departure schedules by collecting and sending container numbers and arranging departure periods. •Ensure the safety of all equipment and electrical connections and report any malfunctions that hinder their work on a daily basis.

•Manage relationships with customers and transport contractors in case of necessity to complete their requests. •Managing the arena records by following the movement of raw materials and equipment to and from the arena and making a daily inventory of all the arena contents. •Supervising the security of the yard and warehouses and ensuring that individuals implement all security instructions. •Preparing daily reports for container reception, deportation and submission to managers.

•Preparing a number of ideas and proposals that contribute to improving the quality of work.

•Receiving the containers in the yard and making sure that procedures are completed correctly.

•Verify the dates of requests for priority deportation. •Recipient verification and relaying through SAP system.

• Kept track of current and potential clients needs to recommend new applicable products and services.
• Educated customers about company products, services and special offers.
• Maintained detailed knowledge of company offerings to recommend appropriate products to clients.
• Reviewed client files to identify opportunities for cross selling.
• Kept records of all contact with clients using CRM system.
• Communicated client feedback to leadership teams and identified improvement possibilities.
• Coached and mentored teams on best practices to improve customer care.

• Offered prompt solutions to maintain customer satisfaction.
• Managed high-volume customer queries simultaneously through effective multitasking.
• Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
• Advised management of customer service trends, creating proactive strategies to maintain best practices.
• Recorded and processed customer data accurately.
• De-escalated objections and disputes professionally to maintain customer satisfaction.