MOHAMMED ALSHALABI
Retail Operations
Riyadh
Summary
Proactive operations leader with five years of rich experience in retail operations. Experienced in managing commercial processes, building high-performance teams, and ensuring operational efficiency. I won a coveted employee bonus for exceptional work in my first year as a store manager. Has a track record of strategic planning, problem-solving, and driving data-driven decision-making.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Dark Store Manager
Keeta
04.2025 - Current
- Managed end-to-end operations of the dark store processing orders with a 3 minutes average fulfillment time
- Control and reduce order processing time through layout optimization and batch-picking strategies.
- Managing inventory accuracy by daily stock count for chosen categories or items.
- Led a team of 15 pickers, packers, and cleaners, improving productivity via performance tracking and training
- Maintained 100% compliance with food safety and retail standards
Retail Operation Officer
Ground Handling Logistics KOSHK C-Store
05.2022 - 05.2024
- Managing day-to-day operations of 13+ stores and 70+ employees.
- Directed the planning, opening, and operation of 14+ permanent and seasonal stores.
- Induct and development of the team by providing on-the-job training and assessing progress.
- Develop and implement strategies to increase sales, average transaction, and conversion to drive margin and profit and achieve targets.
- Collaborate with commercial and marketing teams to implement promotions and campaigns.
- Led the development and implementation of cost reduction procedures resulting in an 11% decrease in expenses while preparing detailed sales and inventory reports to track performance metrics accurately.
- Implement and maintain the QA/QC process.
- Negotiate with new and current vendors and develop solid relationships with key vendors and suppliers to improve category offerings and negotiate favorable terms.
- Worked as a single point of contact for over 15+ partners.
- Managing product assortment, pricing, promotions, and inventory to optimize category performance.
Store Manager
Panda Retail Company
09.2020 - 08.2021
- Management of the store operations in order to achieve sales objectives and operations key performance indicators in line with the company vision.
- Developed and maintained strong relationships with customers to ensure repeat business.
- P&L Management & Control.
- Quality and hygiene control.
- Ensure all governmental and Baladiya policies are implemented and followed.
- Reduced store inventory shrinkage by 6% through improved stock control and security measures.
- Ensuring the effectiveness of the sales team by regular coaching on the deliverance of exceptional customer satisfaction.
Store Manager
SPAR MARKET
01.2019 - 09.2020
- Achieved store sales targets by 121% in March 2020 and rewarded the highest sales growth among Spar stores.
- Demonstrating a hands-on approach to sales leadership through being a team member of the sales floor.
- Define, execute, and monitor the store action plan to achieve sales targets and KPIs.
- Deliver excellent service to ensure high levels of customer satisfaction.
- Create a positive work environment based on trust, respect, and fairness, and be the voice of the employees when needed by sharing any of their feedback, challenges, and concerns with the leadership and HR teams.
- Managed the store inventory and stock levels.
- P&L Management & Control.
- Ensure proper cleanliness & hygiene standards.
Internship
Cura / Balleh.com project
05.2018 - 12.2018
- Managing online customers' orders.
- Handle purchase orders.
- Partners relationships.
- Organizing online campaign.
Duty Manager - Part Time
Al Sadhan Store
04.2012 - 04.2018
- Prepare layout for the new promotional items.
- Assisting in changing displays of shop stock.
- Monitoring CCTV cameras.
- Administrative tasks.
- Responding to general customer inquiries.
Education
Bachelor of Science - Marketing
Prince Sultan University
Riyadh, Saudi Arabia 05.2013 - 12.2018
Skills
- Retail Operations
- Marketing
- Communication Skills
- Inventory Optimization
- Financial and P&L Analysis
- Problem Solving
- Critical Thinking
- Effective Time Management
- Project Management
- Supply Chain Management
- Cost Control
- Data Analysis
- Presentation Skills
- Ability to Multitask
- Organizational Skills
- Negotiation Skills
- Microsoft Office
- Business Development
Timeline
Dark Store Manager
Keeta
04.2025 - Current
Retail Operation Officer
Ground Handling Logistics KOSHK C-Store
05.2022 - 05.2024
Store Manager
Panda Retail Company
09.2020 - 08.2021
Store Manager
SPAR MARKET
01.2019 - 09.2020
Internship
Cura / Balleh.com project
05.2018 - 12.2018
Bachelor of Science - Marketing
Prince Sultan University
05.2013 - 12.2018
Duty Manager - Part Time
Al Sadhan Store
04.2012 - 04.2018
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