Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic
Mohammed  Alshareef

Mohammed Alshareef

Makkah,Mecca Region

Summary

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver, working effectively and productively with diverse customers and individual needs. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.

Overview

13
13
years of professional experience

Work history

Customer Service Representative

Alghanim electronic (Xcite)
Makkah, Mecca Region
08.2022 - Current
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Answered customer telephone calls promptly and improved on-hold wait times.
  • Adhered strictly to policies and procedures for continued company compliance.
  • Assisted customers with product complaints, logging issues for investigation and providing replacement items.
  • Participated in regular training to maintain up-to-date knowledge on company products and policies.

season job

ministry of hajj and Umrah
Makkah, Mecca Region
11.2016 - 12.2023

Organiser

Mashariq
Makkah, Mecca Region
06.2022 - 07.2022

Receptionist

inter continental Dar al Tawhid
Makkah, Mecca Region
02.2011 - 12.2012
  • Collected and distributed incoming mail, employing strict confidentiality throughout.
  • Reduced waiting times through effective time and resource management.
  • Answered and helped resolve enquiries from clients, vendors and general public.
  • Managed bookings using Booker software to schedule, cancel and re-arrange [Timeframe] appointments.

Education

high school -

Talaa alfker school
Makkah, Mecca Region
04.2001 - /2009

English Language

International Language Academy of Canada
Toronto, Canada
/2013 - /2014

Skills


  • Microsoft office skills
  • handworker
  • bilingual
  • leadership skill
  • costumer service
  • data entry
  • POS skills
  • SAP skills
  • scheduling
  • computer skills

Languages

Arabic
Native
English
Advanced

Timeline

Customer Service Representative

Alghanim electronic (Xcite)
08.2022 - Current

Organiser

Mashariq
06.2022 - 07.2022

season job

ministry of hajj and Umrah
11.2016 - 12.2023

Receptionist

inter continental Dar al Tawhid
02.2011 - 12.2012

high school -

Talaa alfker school
04.2001 - /2009

English Language

International Language Academy of Canada
/2013 - /2014
Mohammed Alshareef