Mohammed Alshareef
Makkah,Mecca Region
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver, working effectively and productively with diverse customers and individual needs. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
13
13
years of professional experience
Work history
Customer Service Representative
Alghanim electronic (Xcite)
Makkah, Mecca Region
2022.08 - Current
- Assisted customers with varying questions using product knowledge and service expertise.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Adhered strictly to policies and procedures for continued company compliance.
- Assisted customers with product complaints, logging issues for investigation and providing replacement items.
- Participated in regular training to maintain up-to-date knowledge on company products and policies.
season job
ministry of hajj and Umrah
Makkah, Mecca Region
2016.11 - 2023.12
Organiser
Mashariq
Makkah, Mecca Region
2022.06 - 2022.07
Receptionist
inter continental Dar al Tawhid
Makkah, Mecca Region
2011.02 - 2012.12
- Collected and distributed incoming mail, employing strict confidentiality throughout.
- Reduced waiting times through effective time and resource management.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Managed bookings using Booker software to schedule, cancel and re-arrange [Timeframe] appointments.
Education
high school -
Talaa alfker school
Makkah, Mecca Region 2001.04 - /2009
English Language
International Language Academy of Canada
Toronto, Canada /2013 - /2014
Skills
- Microsoft office skills
- handworker
- bilingual
- leadership skill
- costumer service
- data entry
- POS skills
- SAP skills
- scheduling
- computer skills
Languages
Arabic
Native
English
Advanced
Timeline
Customer Service Representative
Alghanim electronic (Xcite)
2022.08 - Current
Organiser
Mashariq
2022.06 - 2022.07
season job
ministry of hajj and Umrah
2016.11 - 2023.12
Receptionist
inter continental Dar al Tawhid
2011.02 - 2012.12
high school -
Talaa alfker school
2001.04 - /2009
English Language
International Language Academy of Canada
/2013 - /2014