MOHAMMED ALSHURAYQI
Riyadh
Summary
Accomplished professional with expertise in automation tools such as Selenium, technical support, and various testing levels. Demonstrates proficiency in project management, systems analysis, and software applications, alongside a strong understanding of network protocols. Skilled in supporting UAT and coordinating with cross-functional teams for successful product releases. Proven ability to drive root cause analysis for recurring defects and propose process improvements to enhance QA efficiency. Adept at system diagnostics, help desk support, hardware troubleshooting, and technical documentation. Recognised for leadership in team building and strategic planning, complemented by critical thinking and effective communication skills. Committed to attention to detail and decision making that drives organisational success.
Adaptable and quick to learn, bringing strong analytical thinking and effective communication skills to bridge technical solutions with customer needs. Proficient in understanding complex technical concepts and translating them into clear, actionable insights for clients. Excited to leverage these abilities to drive success and innovation in role.
Overview
10
10
years of professional experience
4033
4033
years of post-secondary education
1
1
Certification
Work history
Pre-Sales Engineer
Flow Solutions
11.2025 - 01.2026
- Gather and analyze customer requirements, then map them to suitable products/services and define solution scope.
- Deliver product demos, presentations, and technical workshops to key stakeholders.
- Prepare proposals and respond to RFQ/RFP requirements, including solution documentation when needed.
- Manage PoC/Trials, define success criteria, and document results to support deal closure.
- Coordinate with internal teams (Delivery/Engineering/Support) to validate feasibility, timelines, and risks.
- Build effort/cost estimations and support commercial discussions by explaining value and differentiators.
- Ensure smooth handover to implementation/operations with clear documentation and customer expectations.
- Company Overview: Products & Services
- Performed load, stress, and performance testing to ensure application scalability and optimal performance.
- Validate software against business requirements, UX/UI guidelines, and compliance standards.
- Participated in Agile/Scrum ceremonies, ensuring alignment between testing, requirements, and sprint goals.
- Managed multiple projects concurrently whilst maintaining high standards of quality control.
- Streamlined internal processes by identifying inefficiencies and proposing effective solutions.
- Built trustworthy relationships with clients through excellent communication skills and technical knowledge.
- Participated in contract negotiations, providing key inputs on deliverables and timelines.
- Developed customized proposals that met unique client needs, driving business growth.
Senior Software QA Engineer
Mbc group
11.2021 - 10.2025
- Conducted end-to-end Manual Testing, Automation Testing, and Performance Testing throughout the SDLC.
- Conducted functional, regression, integration, and performance testing to ensure product quality Using Android Studio & Xcode Profiling to investigate and improve the performance.
- Tracked and managed defects/bugs using JIRA collaborating with developers for timely fixes.
- Performing API testing (postman).
- Using debug tool (Charles).
- Built automated test frameworks and executed automated regression suites.
- Company Overview: shahid
IT Support Engineer
Cloud Solutions
10.2019 - 11.2021
- Provide first-level technical support for hardware, software, network, and system issues via phone, email, and ticketing systems.
- Troubleshoot and resolve Windows, macOS, Linux, and mobile device issues, ensuring minimal downtime.
- Manage and track incident tickets using ITSM tools, ensuring SLA compliance.
- Assist in user account management including password resets, Active Directory administration, and access provisioning.
- Support Office 365, VPN, remote access, and collaboration tools to maintain business continuity.
- Escalate unresolved incidents to second/third-level support while maintaining ownership and communication with end-users.
- Document knowledge base articles, FAQs, and troubleshooting guides to improve resolution efficiency.
- Monitor system alerts and proactively address network, server, and endpoint performance issues.
- Ensure compliance with IT policies, cybersecurity guidelines, and data protection standards.
- Deliver excellent customer service by maintaining high first-call resolution rates and positive user feedback.
- Riyadh
- Company Overview: Riyadh
IT Support
Bagedo & Erfan Hospital
07.2016 - 09.2019
- IT support services that enhance user productivity during significant Events.
- Hardware/software installation, ensuring optimal performance and adherence to Policies.
- Combined device for domain, contributing to infrastructure efficiency.
- Fixing printer issues to maintain Service Availability across departments.
Education
Bachelor - Management Information System
Yanbu University College
Yanbu, Saudi ArabiaSAP Course program -
Yanbu University College
Yanbu, Saudi ArabiaEnglish course - undefined
University of California Institute
United StatesSkills
- Technical Support
- Testing Levels
- Project Management
- Systems Analysis
- Software Applications
- Network Protocols
- Support UAT (User Acceptance Testing) and coordinate with cross-functional teams for product releases
- System Diagnostics
- Hardware Troubleshooting
- Technical Documentation
- Root Cause Analysis
- Team Building
- Leadership
- Strategic Planning
- Critical Thinking
- Effective Communication
- Decision Making
- Attention to Detail
Certification
- Penetration Tester (eJPT), 2023-01-01
- Certified Security+ CompTIA, 2020-01-01
Timeline
Pre-Sales Engineer
Flow Solutions
11.2025 - 01.2026
Senior Software QA Engineer
Mbc group
11.2021 - 10.2025
IT Support Engineer
Cloud Solutions
10.2019 - 11.2021
IT Support
Bagedo & Erfan Hospital
07.2016 - 09.2019
English course - undefined
University of California Institute
Bachelor - Management Information System
Yanbu University College
SAP Course program -
Yanbu University College