MOHAMMED ALSHURAYQI
Riyadh
Summary
My educational, voluntary, and real-life work experience illustrate my commitment towards progressing my professional career within the Information Technologies sector. I am a strong believer in continuous learning and development, and my good communication skill is a key. I am a very enthusiastic and motivated individual who is familiar with hardware, software, technical support, networking, information security, and operating systems. My hands-on experience in Infrastructure Technology and Application Infrastructure Customer Relationship Management allows me to ensure high levels of Service Availability and System Performance while maintaining Reliability in all aspects of my work. I am also adept at identifying risks associated with policy and procedure implementation in IT environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Software QA Engineer
Mbc group
11.2021 - Current
- Company Overview: shahid
- Designed and executed test cases for web, mobile, and API applications.
- Conducted functional, regression, integration, and performance testing to ensure product quality Using Android Studio & Xcode Profiling to investigate and improve the performance.
- Tracked and managed defects/bugs using JIRA collaborating with developers for timely fixes.
- Performing API testing (postman).
- Using debug tool (Charles).
- Generated detailed QA reports, metrics, and risk assessments for stakeholders.
- Validate software against business requirements, UX/UI guidelines, and compliance standards.
- Participated in Agile/Scrum ceremonies, ensuring alignment between testing, requirements, and sprint goals.
- Support UAT (User Acceptance Testing) and coordinate with cross-functional teams for product releases.
- Drive root cause analysis for recurring defects and propose process improvements to enhance QA efficiency.
- Shahid
IT Support Engineer
Cloud Solutions
10.2019 - 11.2021
- Company Overview: Riyadh
- Provide first-level technical support for hardware, software, network, and system issues via phone, email, and ticketing systems.
- Troubleshoot and resolve Windows, macOS, Linux, and mobile device issues, ensuring minimal downtime.
- Manage and track incident tickets using ITSM tools, ensuring SLA compliance.
- Assist in user account management including password resets, Active Directory administration, and access provisioning.
- Support Office 365, VPN, remote access, and collaboration tools to maintain business continuity.
- Escalate unresolved incidents to second/third-level support while maintaining ownership and communication with end-users.
- Document knowledge base articles, FAQs, and troubleshooting guides to improve resolution efficiency.
- Monitor system alerts and proactively address network, server, and endpoint performance issues.
- Ensure compliance with IT policies, cybersecurity guidelines, and data protection standards.
- Deliver excellent customer service by maintaining high first-call resolution rates and positive user feedback.
- Riyadh
IT Support
Bagedo & Erfan Hospital
07.2016 - 09.2019
- IT support services that enhance user productivity during significant Events.
- Hardware/software installation, ensuring optimal performance and adherence to Policies.
- Combined device for domain, contributing to infrastructure efficiency.
- Fixing printer issues to maintain Service Availability across departments.
Education
Bachelor - Management Information System
Yanbu University College
01.2016
SAP Course program - undefined
Yanbu University College
01.2016
English course - undefined
University of California Institute
01.2013
Skills
- Cyber Security
- Technical Support
- Risk Management
- Project Management
- Systems Analysis
- Operating Systems
- Software Applications
- Network Protocols
- System Diagnostics
- Help Desk Support
- Hardware Troubleshooting
- Technical Documentation
- Root Cause Analysis
- Team Building
- Leadership
- Strategic Planning
- Critical Thinking
- Effective Communication
- Decision Making
- Attention to Detail
- Adept
Certification
- Penetration Tester (eJPT), 2023-01-01
- Certified Security+ CompTIA, 2020-01-01
Timeline
Senior Software QA Engineer
Mbc group
11.2021 - Current
IT Support Engineer
Cloud Solutions
10.2019 - 11.2021
IT Support
Bagedo & Erfan Hospital
07.2016 - 09.2019
SAP Course program - undefined
Yanbu University College
English course - undefined
University of California Institute
Bachelor - Management Information System
Yanbu University College
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