Mohammed Alsulami
Riyadh,
Summary
Dedicated professional with demonstrated skills in management and leadership. experienced working in fast-paced companies. I am seeking an opportunity where I can efficiently contribute my proven skills and abilities for the growth of the organization and my professional career.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Assistant Learning and Development Manager
Fourseasons Hotel
Riyadh
01.2024 - Current
- Evaluate the effect of training programs and initiatives through measuring results and monitoring behavioral change
- Analyze service gaps in Glitch Reports, Guest Comment Cards, and Spotter Reports to improve service levels and close performance gaps
- Create and adhere to an annual budget for all training programs, initiatives, and learning resources
- Create and develop blended learning programs that target management competencies
- Ensure Standards Training Manuals are updated and formatted correctly in departments
- Drive and participate in Standards achievement through testing, training, campaigns, and initiatives.
Experienced Auditor/ Freelance
Guest Delight International
01.2023 - Current
- Audit and evaluate all areas of luxury hotels
- Write fact-based reports to provide clients with actionable data
- Highlights strengths and opportunities for improvement.
Faculty Member of the Tourism College
King Abdulaziz University
Jeddah
03.2023 - 12.2023
- Prepare and deliver lectures, seminars, tutorials, and workshops to students
- Design and develop course materials, syllabi, assignments, and quizzes
- Evaluate student performance and provide feedback
- Serve on departmental committees and contribute to curriculum revisions and course and degree requirements.
Trainee
The Ascott Limited Hotels
Jeddah
03.2021 - 07.2021
- Performing office duties
- Creating reports
- A rotational training in all departments.
Training Specialist
Al- Ahli Esnad Bank
Jeddah
03.2020 - 03.2021
- Conducted training needs assessments to identify individuals' current level of skill compared to required competency for position.
- Developed training materials, manuals, procedures and visual aids to effectively achieve organizational goals.
- Tracked attendees, participation and understanding of course material.
- Identified and communicated to management regarding areas needing additional training.
Crew Leader
Saudi Aramco
Eastern Region
11.2005 - 05.2011
- Work with planning department to schedule tasks and maintenance time
- Present new strategies within the department
- Train new employees in Al- Udhailyah power distribution department
- Work as a crew leader in power services
- Interview candidates up to supervisory level and provide feedback to managers.
Education
Master Degree in Hospitality Management – International Hotel Management -
University of Surrey
09.2022
Bachelor in Business Administration and Human Resources Mnagement -
Tiffin University
Skills
- Leadership
- Communication
- Critical Thinking
- Problem Solving
- Attention to Details
- Computer Skills
Certification
- Pathway C: Hotel Operation Management in London, Saudi Ministry of Tourism, 09/2022
- Lean Six Sigma Workshop“ Green Belt”, Western Michigan University, USA, 10/2018
Timeline
Assistant Learning and Development Manager
Fourseasons Hotel
01.2024 - Current
Faculty Member of the Tourism College
King Abdulaziz University
03.2023 - 12.2023
Experienced Auditor/ Freelance
Guest Delight International
01.2023 - Current
Trainee
The Ascott Limited Hotels
03.2021 - 07.2021
Training Specialist
Al- Ahli Esnad Bank
03.2020 - 03.2021
Crew Leader
Saudi Aramco
11.2005 - 05.2011
Master Degree in Hospitality Management – International Hotel Management -
University of Surrey
Bachelor in Business Administration and Human Resources Mnagement -
Tiffin University
- Pathway C: Hotel Operation Management in London, Saudi Ministry of Tourism, 09/2022
- Lean Six Sigma Workshop“ Green Belt”, Western Michigan University, USA, 10/2018
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