Mohammed AlTamimi
Riyadh,Saudi Arabia
Summary
Experienced Duty Manager with exceptional leadership skills and knack for problem-solving. Enhanced team productivity and customer satisfaction through strategic planning and proactive management. Successfully improved operational efficiency and fostered positive work environment, leading to higher staff morale and customer retention.
Overview
2025
2025
years of professional experience
2015
2015
years of post-secondary education
Work History
Front Office, Night Manger
Crowne Plaza Riyadh Manhal
Riyadh, Riyadh Region
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Supported team by demonstrating respect and willingness to help.
- Consistently arrived at work on time and ready to start immediately.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Increased customer satisfaction by resolving issues.
- Improved efficiency and productivity by acquiring new skills.
- Completed duties to deliver on targets with accuracy and efficiency.
- Displayed energy and enthusiasm in fast-paced environment.
- Completed customer orders with speed and accuracy.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Applied positive customer service approach to increase satisfaction levels.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Oversaw daily operations to achieve high productivity levels.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
Duty Manager
Holiday - Inn Hotel
Riyadh, Riyadh Region
07.2019 - Current
- To ensure the smooth and efficient operation of the business during the absence of the General Manager
- I am able to communicate effectively with both internal and external stakeholders
- Some specific objectives:
- Oversee all aspects of the business, including customer service, employee management, financial reporting, and strategic planning
- Make quick and sound decisions
- Handle unexpected challenges
- Communicate effectively with both internal and external stakeholders
- Handle guest liabilities in front of official authorities and tourist police on behalf of the hotel management
- Fully aware of the Close Down Procedures, and make sure while system is down that all the used reports are printed
- Promotes hotel sales and in-house facilities
- Follow up with the credit department for all high balances and handles the credit check report
- Analyses and approves discounts, rebates and paid outs according to the finance policy
- Clearing out with the night auditor any discrepancies before the night run and ensure its being done smoothly and in appropriate time
- Randomly check of vacant rooms and reports any discrepancies to finance.
- Handled guest complaints to protect brand reputation.
- Managed customer service interactions, addressing concerns and preserving positive experiences.
- Led by example, embodying positive work ethic and motivating staff for peak performance.
- Responded to customer concerns with speed and knowledge, delivering professional, personalised service.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Directed staff schedules and rosters, optimising workforce efficiency.
- Inspected facility to identify and promptly address maintenance needs.
- Wrote end of shift reports to facilitate service continuity.
- Monitored and enforced compliance with company policies and procedures.
- Coordinated staff training sessions, enhancing team competencies and service standards.
Front Office Shift Leader
Crowne Plaza Riyadh Manhal
Riyadh, Saudi Arabia
06.2015 - 07.2019
- To provide excellent customer service and support to guests, while also efficiently managing the front desk operations
- Responsible for a variety of tasks, including:
- Checking guests in and out
- Handling guest reservations and inquiries
- Providing information about the hotel and its amenities
- Processing payments
- Resolving guest complaints and issues
- Maintaining the front desk area and ensuring that it is clean and organized
- Greeted and checked-in guests promptly and professionally.
- Kept reservations systems up-to-date for clear availability management.
- Managed incoming calls effectively using switchboard systems.
- Processed and provided clear, accurate receipts for guest payments.
- Coordinated housekeeping staff to prepare rooms for guest arrivals.
- Issued guest room keys with advice on location and access.
- Instructed maintenance staff to service rooms with known issues.
- Suggested restaurants tailored to guest preferences.
- Recommended hotel services to upsell dining, bar and spa experiences.
- Recorded guest account activity to produce accurate bills upon departure.
- Organised guest transport to support smooth airport transfers.
- Provided local attraction and event information for enhanced hotel stays.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Prepared customer bills and processed payments upon check out.
- Greeted guests warmly and professionally for positive first impressions.
- Facilitated check-in and check-out procedures for guests.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
Education
Bachelor of English language - English language
King Saud University (Teachers' College)
RiyadhSkills
- Microsoft
- High Level of Energy
- Strong Work Ethic
- Teamwork
- Social skills
- Flexibility
- Sense of Responsibility
- Loyalty
- Relationship building
- Desire to progress
- Customer relations
- Leadership skills
- Client account management
- Staff training
- Invoicing
- Department management
- Opera hotel management system
- Operational support
- Finally, experience
Languages
English
Intermediate
Timeline
Duty Manager
Holiday - Inn Hotel
07.2019 - Current
Front Office Shift Leader
Crowne Plaza Riyadh Manhal
06.2015 - 07.2019
Front Office, Night Manger
Crowne Plaza Riyadh Manhal
Bachelor of English language - English language
King Saud University (Teachers' College)
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