Mohammed Altoum
Riyadh
Summary
Dynamic logistics and operations expert with a strong background in team leadership, system optimization, and customer service excellence. Experienced in managing escalations, conducting software testing, and driving process improvements to achieve organizational goals.
Overview
5
5
years of professional experience
Work History
Senior Services and Escalations
Unipart Logistics
02.2023 - Current
- As a Senior Services and Escalations / Team leader at Unipart Logistics, I played a pivotalrole in managing services and addressing escalations to ensure customersatisfaction.
- Collaborated with cross-functional teams to resolve customer issuesand provide timely solutions. Implemented effective project management strategiesto ensure the successful completion of customer service projects
- Managed services and addressed escalations to ensure customer satisfaction.
- Collaborated with cross-functional teams to resolve customer issues and providetimely solutions.
- Implemented effective project management strategies to ensure the successful completion of customer service projects.
- Developed solutions to well plan the resources and meet the SLAs
User Acceptant Testing Analyst
Unipart Logistic.
04.2022 - 02.2023
- As a UAT Analyst at Unipart Logistics, I played a crucial role in ensuring thesuccessful implementation and testing of new software applications.
- Collaboratedwith cross-functional teams to gather requirements and create test plans.
- Conducted user acceptance testing (UAT) to ensure the functionality and usabilityof the applications.
- Identified and reported any issues or bugs and worked closelywith developers to resolve them.
- Provided training and support to end users toensure a smooth transition to the new applications.
- Gathered requirements and created test plans for new software applications.
- Conducted user acceptance testing (UAT) to ensure the functionality and usabilityof the applications.
- Identified and reported any issues or bugs and worked closely with developers toresolve them.
- Provided training and support to end users to ensure a smooth transition to thenew applications.
WMS Superuser
HALA Supply Chain Services Co.
08.2021 - 04.2022
- Collaborated with cross-functional teams to ensure smooth implementation and utilization of theWMS.
- Utilized my strong analytical skills to analyze data and identify areas for improvement in warehouse processes and inventory management.
- Provided training and support to warehouse staff to ensure effective utilization of the WMS.
- Implemented solutions to address any issues or escalations related to the WMS.
- Optimized warehouse management system (WMS) operations to improve efficiency and accuracy.
- Analyzed data and identified areas for improvement in warehouse processes and inventory management.
- Provided training and support to warehouse staff to ensure effective utilization of the WMS.
- Addressed any issues or escalations related to the WMS to ensure smooth operations.
Logistics &Outbound Team Leader
HALA Supply Chain Services Co
03.2021 - 10.2021
- Inventory control of value worth around 1 billion SAR
- Daily Physicals count to avoid lack of accuracy.
- Led team of 20 to achieve KPI targets and successfully complete assigned projects.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
- Supported team to overcome new challenges by forecasting knowledge and skills gaps.
- Led shifts and motivated team to drive sales.
Administrative
HALA Supply Chain Services Co
04.2020 - 03.2021
- Manage between good communication with employees and reaching the goals with high KPI's.
- Took and distributed detailed administrative meeting minutes.
- Executed precise administrative tasks for streamlined operations.
- Developed streamlined administrative procedures, improving overall workflow.
Administrative Assistant
HALA Supply Chain Services Co
04.2019 - 04.2020
- Manage to have above 95% fulfillment on delivery .
- Acted as main contact for staff and clients.
- Assisted managers in compiling and organising materials for meetings.
- Reviewed documents for staff to proofread for errors, correct formatting and verify factual information.
- Handled incoming calls for staff, answering questions, directing calls and documenting messages.
Education
Bachelor Of Project Management -
Midocean University
ISCEA Certified SupplyChain Analyst . -
International Supply Chain Education Alliance
Skills
Team Work
Communication
Team Management
Fast Learner
Ability to Work Under Pressure
Attention to Detail
Languages
Arabic
Proficient
C2
English
Proficient
C2
Timeline
Senior Services and Escalations
Unipart Logistics
02.2023 - Current
User Acceptant Testing Analyst
Unipart Logistic.
04.2022 - 02.2023
WMS Superuser
HALA Supply Chain Services Co.
08.2021 - 04.2022
Logistics &Outbound Team Leader
HALA Supply Chain Services Co
03.2021 - 10.2021
Administrative
HALA Supply Chain Services Co
04.2020 - 03.2021
Administrative Assistant
HALA Supply Chain Services Co
04.2019 - 04.2020
Bachelor Of Project Management -
Midocean University
ISCEA Certified SupplyChain Analyst . -
International Supply Chain Education Alliance
Similar Profiles
Krishnapriya Vinod MuthaikaraKrishnapriya Vinod Muthaikara
Business Planning Administrator at Unipart LogisticsBusiness Planning Administrator at Unipart Logistics
AJIN ANTONYAJIN ANTONY
Transport Administrator at Unipart LogisticsTransport Administrator at Unipart Logistics
SHAIK SHAHEEN SULTANASHAIK SHAHEEN SULTANA
Technician at Unipart LogisticsTechnician at Unipart Logistics
Devika ShettyDevika Shetty
Project Manager Officer at Unipart LogisticsProject Manager Officer at Unipart Logistics
Omar ShurbajiOmar Shurbaji
Team Leader at Noon NowNow CompanyTeam Leader at Noon NowNow Company