MOHAMMED ALZAHRANI
Riyadh
Summary
Experienced professional with a strong background in social media strategy and management. Demonstrated expertise in content creation, analytics, and community engagement to achieve brand objectives. Proven ability to foster collaboration within teams, adapt to changing trends, and deliver measurable outcomes. Known for reliability, innovation, and a laser focus on maximizing online presence and audience growth.
Overview
8
8
years of professional experience
4061
4061
years of post-secondary education
12
12
Certifications
2
2
Languages
Work History
Marketing Communications Officer & Supervisor Social Media
SAUDI CERAMICS COMPANY
06.2022 - Current
- Develop and implement marketing campaigns & communication strategies
- Manage the production of marketing materials (e.g., brochures, leaflets, website content)
- Advertise various media platforms
- Preparing and participation in events, conferences & exhibitions
- Working with vendors and partners to complete company projects & goals
- Monitor corporate website and social media pages, addressing client queries
- Improving and developing the customer experience (e.g
- Methods of sales, after-sales services)
- Measure the satisfaction of the customer & partners
- Adhere to the rules & procedures of the campaigns, offers & appearance on media
- Manage Social Media team
- Engage with customers and followers on different channels
- Analytics reports to evaluate campaigns performance
Marketing Communications Assistant Manager & Supervisor Customer Service Dep.
SAUDI CO. FOR HARDWARE (SACO)
04.2021 - 05.2022
- Checking & Scheduling content calendars across all social platforms, producing posts weekly
- Keep enhancing & development Unify the appearance of the company's image at all levels
- Worked with vendors & stores to complete projects according to schedule
- Produced analytics reports to evaluate campaign performance and customer engagement
- Creating methods to measure the satisfaction of the customer & vendors
Senior specialist customer Engagement
BANK ALBILAD
04.2018 - 04.2021
- Assisted customers with complaints and inquiries
- Managed responses across all social media platforms
- Collaborated effectively with supervisors
- Processed incoming customer inquiries and questions through various communication channels
- Redirected or escalated issues to the appropriate team
Assistant Manager
SURAAT ALENJAZ RECRUITMENT
05.2017 - 04.2018
- Oversee Recruitment Processes
- Client Relationship Management
- Handle escalated customer complaints, provide direct assistance and report to managers
- Ensure all recruitment activities comply with local labor laws and regulations
Education
BBA - E-commerce
Saudi Electronic University
Riyadh, Saudi Arabia 04.2001 - Current
Diploma - Computer Applications
Imam Mohammed Bin Saud University
Riyadh, Saudi Arabia03-2019
Higher Diploma - Business Administration
Laureate Vocational College
Riyadh, Saudi Arabia03-2017
Skills
- Effective Communication
- Strong Organizational Skills
- Time Management
- Team Leadership
- Creativity
- Data Analysis
- SAP System
- Oracle System
- Marketing communications
- Internal communications
- Campaign management
Certification
Strategy & Business development, Ministry of Tourism of Saudi Arabia
Timeline
Strategy & Business development, Ministry of Tourism of Saudi Arabia
11-2024
Marketing Communications, Ministry of Tourism of Saudi Arabia
11-2024
Business Analytics, HRDF
12-2023
Innovation Marketing, Leading National Academy "LNA"
08-2023
Marketing Communications Officer & Supervisor Social Media
SAUDI CERAMICS COMPANY
06.2022 - Current
Marketing Communications Assistant Manager & Supervisor Customer Service Dep.
SAUDI CO. FOR HARDWARE (SACO)
04.2021 - 05.2022
Cognitive Ability Test, Qiyas
03-2021
Controlling Fraud, Bank Albilad Academy
06-2020
Business Continuity Management, Bank Albilad Academy
06-2020
Anti-Money Laundering and Terrorism Financing, Bank Albilad Academy
06-2020
Information Security Awareness, Bank Albilad Academy
06-2020
Senior specialist customer Engagement
BANK ALBILAD
04.2018 - 04.2021
Assistant Manager
SURAAT ALENJAZ RECRUITMENT
05.2017 - 04.2018
PET - preliminary English test, Cambridge Assessment English
05-2016
CIT, Cambridge international test
01-2015
KET - key English test, Cambridge Assessment English
01-2014
BBA - E-commerce
Saudi Electronic University
04.2001 - Current
Diploma - Computer Applications
Imam Mohammed Bin Saud University
Higher Diploma - Business Administration
Laureate Vocational College
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