MOHAMMED ALZAHRANI
Riyadh,KSA
Summary
Skilled and detail-oriented IT Support with over 3 years of experience in technical support, IT asset management, and internal IT audits. Proficient in security systems, Microsoft EDR, and MDM platforms. Demonstrated ability to support users, manage endpoints, and uphold IT governance. Holds CompTIA Security+ and currently pursuing ITIL 4 Foundation certification to enhance service delivery and compliance capabilities.
Overview
6
6
years of professional experience
18
18
years of post-secondary education
1
1
Certification
Work history
IT Support
NEC Saudi Arabia Ltd.
Riyadh
05.2022 - Current
- Deliver first-line IT support to users both onsite and remotely.
- Manage and monitor security environments using Microsoft EDR.
- Provide support for laptops and mobile devices using MDM tools.
- Participate in the implementation of Microsoft Intune for secure endpoint management.
- Respond to security incidents using ThreatSonar and CDIR.
- Conduct and support internal IT audits and maintain asset inventory.
- Maintain and monitor company servers including disaster recovery systems.
- Provide technical support for HR systems, including configuration and maintenance of time and attendance solutions.
- Implement IT governance and ensure compliance with global IT policies.
- Assist in new system rollouts in partnership with the global IT team.
Technical assistant
Jarir Bookstore
Taif, KSA
06.2019 - 04.2022
- Provided hands-on technical support and warranty service to customers.
- Coordinated with service and maintenance departments for timely repairs.
- Delivered training to junior staff and created documentation for internal use.
Education
Bachelor of Education - Computer Science
Taif University
KSA 04.2001 - 12.2018
Skills
- IT Asset Lifecycle Management
- Time Management & Collaboration
- Mobile Device Management (MDM)
- Windows Server & DR Systems
- Security Incident Handling
Certification
- CompTIA Security+ (SY0-701)
- ITIL 4 Foundation (In Progress)
- Cybersecurity Course, TVTC
- Member, Saudi Council of Engineers (Specialist Level)
Languages
English
Advanced
Arabic
Native
Timeline
IT Support
NEC Saudi Arabia Ltd.
05.2022 - Current
Technical assistant
Jarir Bookstore
06.2019 - 04.2022
Bachelor of Education - Computer Science
Taif University
04.2001 - 12.2018
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